Operations Manager - General Manager

Implement4 LLC; Knoxville (TN); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Company vehicle

Job summary

Implement4 LLC in Knoxville, TN is seeking an Operations Manager to take full ownership of production operations in the Knoxville market. This on-site leadership role ensures field production teams work efficiently while coordinating with administrative staff to keep job documentation complete and timely.

Ideal candidates have proven experience running crews, enforcing standards, and holding people accountable.

Qualifications

• Proven experience managing production or field teams in a restoration or construction environment
• Strong understanding of field operations, job sequencing, and execution pressure
• Experience coordinating with administrative or back-office teams
• Ability to hold crews accountable while maintaining operational momentum
• Demonstrated reliability, consistency, and ownership in prior roles
• Comfortable operating in an on-site, fast-paced environment
• Prior restoration operations experience strongly preferred

Responsibilities

• Own day-to-day production operations for the Chattanooga market
• Lead and manage production teams to ensure jobs are completed on time, on scope, and to standard
• Coordinate closely with administrative staff to ensure job files, documentation, and reporting are accurate and complete
• Serve as the primary operational problem-solver for production issues, delays, or breakdowns
• Enforce safety, quality, and performance standards in the field
• Maintain production schedules and resource allocation across active jobs
• Communicate clearly and consistently with the Regional Manager on performance, challenges, and needs
• Drive accountability across crews, vendors, and internal partners
• Identify inefficiencies and implement practical solutions to improve throughput and execution

Job description

Knoxville, United States

Compensation: Up to $100,000 Base + $10,000–$20,000 Performance Incentive

Industry: Restoration / Production Operations

Availability: Immediate Start

Openings: 1

Overview

We are representing a restoration organization seeking an Operations Manager to take full ownership of production operations in the Knoxville market. This is an on-site leadership role responsible for ensuring that field production teams execute efficiently while maintaining tight coordination with administrative staff to ensure complete, accurate, and timely job documentation.

This role exists to stabilize and drive operational execution, not to support from the sidelines. The Operations Manager is accountable for how work gets done in the field and how cleanly it flows through the administrative process. When production breaks down, documentation lags, or jobs stall—this role owns the fix.

This position is best suited for someone who has run crews, enforced standards, and held people accountable, not someone looking for a step up from a lead or coordinator role.

Key Responsibilities

Own day-to-day production operations for the Chattanooga market

Lead and manage production teams to ensure jobs are completed on time, on scope, and to standard

Coordinate closely with administrative staff to ensure job files, documentation, and reporting are accurate and complete

Serve as the primary operational problem-solver for production issues, delays, or breakdowns

Enforce safety, quality, and performance standards in the field

Maintain production schedules and resource allocation across active jobs

Communicate clearly and consistently with the Regional Manager on performance, challenges, and needs

Drive accountability across crews, vendors, and internal partners

Identify inefficiencies and implement practical solutions to improve throughput and execution

What This Role Is — and Is Not

This is a hands-on operations leadership role, not an administrative position

This is not appropriate for junior supervisors or coordinators

This role requires direct engagement with crews and production realities

Success is measured by execution, documentation quality, and operational flow

Why This Opportunity

This role offers clear authority, immediate responsibility, and visible impact in a growing operation. Leadership understands that production drives everything—and this position is central to keeping jobs moving, crews productive, and clients satisfied.

Requirements

Required Experience & Background

Proven experience managing production or field teams in a restoration or construction environment

Strong understanding of field operations, job sequencing, and execution pressure

Experience coordinating with administrative or back-office teams

Ability to hold crews accountable while maintaining operational momentum

Demonstrated reliability, consistency, and ownership in prior roles

Comfortable operating in an on-site, fast-paced environment

Prior restoration operations experience strongly preferred

Base Salary: Up to $100,000

Performance Incentive: $10,000–$20,000 based on operational and production metrics

Health, dental, and vision insurance

401(k)

Company vehicle or allowance (as applicable)