Production Operations Manager

Restoration Service Company; Asheville (NC); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Uniforms provided

Training & development

PPE provided

Job summary

Restoration Service Company in Asheville, NC is seeking a field operations leader to serve as the operational backbone of our Production Division. You will coach teams on restoration tasks, ensure safety, quality, and customer satisfaction on job sites, and partner with ownership to drive growth.

You’ll manage a team of technicians and project managers, set standards, improve processes, and keep open communication with the office, vendors, adjusters, and clients.

Qualifications

• 5+ years of business operations experience (restoration preferred).
• 3+ years of direct people management experience.
• Industry certifications such as IICRC, RIA are a plus.
• High School Diploma or GED required; associate or bachelor preferred.

Responsibilities

• Lead, coach, and develop a field team of restoration technicians and PMs.
• Set high standards for quality, safety, and customer experience.
• Create systems for equipment care, vehicle maintenance, and inventory.
• Identify and fix inefficient processes to save time and money.
• Maintain proactive communication between field, office, vendors, adjusters, and ownership.
• Review performance metrics with GM and Owner and translate insights into action.
• Stay current on industry best practices and certifications; help team level up.

Skills

People management

Operations management

Field leadership

Education

High School Diploma or GED

Associate's degree

Bachelor's degree

Tools

IICRC certification

RIA certification

Job description

Benefits:

• Company parties
• Competitive salary
• Free uniforms
• Health insurance
• Paid time off
• Training & development

Why this role matters

You will be the operational backbone of our Production Division — directly responsible for customer satisfaction, team performance, revenue growth, profitability, and the long-term development of our people. This is not a desk-and-email job. You’ll be in the field, on job sites, coaching your team, solving real problems, and partnering closely with ownership to shape how the business grows.

What you’ll actually do every week

• Lead, coach, and develop a team of restoration technicians and project managers — turning good performers into great ones
• Set and maintain high standards for quality, safety, documentation, and customer experience
• Create and enforce practical systems for equipment care, vehicle maintenance, consumable inventory, and job-site readiness
• Identify and fix broken or inefficient processes before they cost us time and money
• Keep open, proactive communication flowing between the field team, office, vendors, adjusters, and ownership
• Review job performance metrics with the General Manager and Owner — then turn insights into action
• Stay current on industry best practices, regulations, and certifications — and help the team level up

You’ll be successful here if you

• Have already successfully managed a field/service/production team (ideally 8+ people)
• Genuinely enjoy developing people and seeing them grow in skill and confidence
• Are comfortable being on job sites or in crawl spaces — you lead from the front when needed
• Have strong instincts for what “good” looks like in restoration work (cleaning, mitigation, reconstruction)
• Can balance getting today’s jobs done perfectly while building systems that make tomorrow easier
• Communicate clearly and directly

Qualifications we value most

• 5+ years of business operations experience (restoration strongly preferred)
• 3+ years of direct people management experience
• Industry certifications (IICRC, RIA, etc.) are a big plus
• High School Diploma or GED required; Associate’s or Bachelor’s degree strongly preferred

Physical & practical requirements

• Able to regularly lift 50 lbs, occasionally up to 100 lbs with help
• Comfortable working at heights, in confined spaces, and in all weather conditions
• Valid driver’s license and clean driving record
• Ability to pass a background check

What we offer

• Starting pay $65,000+ (depending on experience and proven results)
• Health Insurance Partial Reimbursements if you qualify for open enrollment
• Paid industry training & certification reimbursement
• Tools, uniforms, and all necessary PPE provided
• A team-oriented, no-nonsense culture that respects hard work