Operations Manager

Kelly; Troy (MI); Remote; USD 117,000 - 143,000; Full time

Benefits offered by this job

Medical benefits

401(k) with employer match

PTO

Equipment provided

Training travel

Remote work flexibility

Job summary

Kelly is seeking an experienced Operations Manager to join a nationwide restoration team. This fully remote role requires residence in Southeast Michigan or Central Alabama and offers a base salary with commissions and a total compensation target up to $130,000.

You will manage inbound emergency restoration work orders, coordinate Project Managers and subcontractors, and ensure SLA compliance while delivering exceptional client service across all 50 states.

Qualifications

• Minimum 5 years of operations management and/or project management experience.
• Bachelor’s degree or equivalent combination of education and relevant experience.
• Experience in commercial restoration, residential restoration, or insurance claims management.

Responsibilities

• Manage inbound emergency restoration work orders from nationwide clients and respond within five minutes.
• Assign and allocate work orders to Project Managers and subcontractor partners.
• Coordinate restoration projects across all 50 states and maintain daily client communication.
• Ensure SLA compliance and client satisfaction.
• Develop job estimates, quotes, and proposals; review project documentation for accuracy.
• Analyze operational and financial data to support budgeting and forecasting.
• Lead, coach, and support Project Managers and subcontracted teams.

Skills

Operations management

Project management

Leadership

Budgeting

Analytical skills

Microsoft Office

Remote work

Education

Bachelor's degree or equivalent

Tools

Xactimate

XactAnalysis

Job description

Location: Fully Remote - MUST reside in Southeast Michigan or Central Alabama

Compensation: $70,000 annual base salary, with expected total annual compensation of approximately $130,000, including commission.

Shift: 24/7 operational role

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking an Operations Manager to work at a leading commercial restoration organization. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Why you should apply to be Operations Manager:

• Competitive base salary with commission opportunities, total expected annual compensation up to $130,000
• Comprehensive benefits package including medical, dental, and 401(k) with employer match
• Paid Time Off (PTO) and company-provided equipment (cellphone and computer)
• Opportunity to lead nationwide restoration projects with a reputable industry leader
• Company-paid travel for required training
• Remote work flexibility with support for continued professional growth

What’s a typical day as Operations Manager? You’ll be:

• Managing inbound emergency restoration work orders from nationwide clients and responding within five minutes
• Assigning and allocating work orders to Project Managers and subcontractor partners
• Coordinating restoration projects across all 50 states and maintaining daily communication with clients
• Ensuring Service Level Agreement (SLA) compliance and client satisfaction
• Monitoring project progress and ensuring timely completion of deliverables
• Developing job estimates, quotes, and proposals, and reviewing project documentation for accuracy
• Analyzing operational and financial data to support budgeting and forecasting
• Troubleshooting operational challenges and developing effective solutions
• Leading, coaching, and supporting Project Managers and subcontracted teams
• Maintaining accurate job records and operational documentation
• Ensuring quality standards, safety requirements, and company procedures are followed
• Collaborating with internal departments to improve operational performance
• Delivering exceptional customer service while managing multiple priorities

This job might be an outstanding fit if you:

• Have hands-on restoration field experience and can effectively lead teams
• Possess a minimum of 5 years of operations management and/or project management experience
• Hold a bachelor’s degree or equivalent combination of education and relevant experience
• Have experience in commercial restoration, residential restoration, or insurance claims management
• Are familiar with building systems and trades such as electrical, plumbing, HVAC, and general construction
• Demonstrate proficiency in both field operations and office environments
• Excel in customer relationship management and problem-solving
• Possess strong analytical, organizational, and time management skills
• Are highly proficient with Microsoft Office Suite and web-based business applications
• Are self-motivated, comfortable working remotely, and thrive in environments with changing priorities
• Are willing to maintain an "always on" operational mindset outside of scheduled vacation

Preferred qualifications:

• Experience with Xactimate and XactAnalysis
• Knowledge of commercial restoration estimating and insurance claims processes
• IICRC Water Restoration Technician (WRT) and Applied Structural Drying (ASD) certifications
• Additional IICRC certifications
• Experience coordinating subcontractors and nationwide restoration crews
• Familiarity with commercial emergency response operations