Operations Manager (full-time)

Imadi; Maryland; Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

401(k) with employer matching

Health insurance

Paid holidays

Parental leave

Professional development investment

Job summary

imadi is seeking an Operations Manager to be the operational heartbeat of the organization, ensuring systems, processes, and support are in place for staff, volunteers, and the families we serve. This full-time role offers a flexible mix of in-person and remote work within the Maryland/DC area.

The position will oversee data management, records for clients/donors/volunteers, event registrations, payroll, and vendor accounts, with a focus on creating a welcoming office environment.

Responsibilities

• Data Management
• Management of client, donor, and volunteer records
• Create and maintain event registration pages
• Financial & Administrative Operations
• Oversee bookkeeping, payroll, organizational credit card expenses, and expense-tracking systems through QuickBooks Online.
• Serve as the primary administrator for administrative vendor accounts
• Coordinate Family Support Services
• Coordinate services and other family support requests.
• Maintain a Welcoming Office Environment
• Create a welcoming experience for everyone who interacts with imadi, whether in person, by phone, or online.
• Manage the organization’s main phone line and online inquiries, ensuring timely, professional responses.
• Maintain office supplies and administrative systems to keep operations running smoothly.
• Provide administrative and operational support to the professional team as needed.

Tools

QuickBooks Online

Job description

Title: Operations Manager

Compensation: $55,000–$70,000, commensurate with experience

Employment Type: full-time; a flexible role combining in-person and remote work.

Benefits: 401(k) with employer matching, health insurance, paid holidays and parental leave, professional development investment

Why this role matters:

The Operations Manager is the operational heartbeat of imadi, ensuring our team has the systems, support, and structure needed to serve families with excellence. While much of the work happens behind the scenes, its impact is felt every day by our staff, volunteers, and the children and families we support.

Work schedule & flexibility:

This is a full-time, 40-hour-per-week position that offers significant flexibility in how and where work is completed. Rather than a traditional 9:00 a.m. to 5:00 p.m. office schedule, this position affords the ability to work remotely for much of the week while remaining fully engaged and responsive. Weekly team meetings and occasional in-person responsibilities require candidates to live in the Maryland/Washington, DC area, but the majority day-to-day responsibilities can be remotely. Our office closes early on Fridays to allow staff time to prepare for Shabbat.

RESPONSIBILITIES INCLUDE:

• Data Management
• Management of client, donor, and volunteer records
• Create and maintain event registration pages
• Financial & Administrative Operations
• Oversee bookkeeping, payroll, organizational credit card expenses, and expense-tracking systems through QuickBooks Online.
• Serve as the primary administrator for administrative vendor accounts
• Coordinate Family Support Services
• Coordinate services and other family support requests.
• Maintain a Welcoming Office Environment
• Create a welcoming experience for everyone who interacts with imadi, whether in person, by phone, or online.
• Manage the organization’s main phone line and online inquiries, ensuring timely, professional responses.
• Maintain office supplies and administrative systems to keep operations running smoothly.
• Provide administrative and operational support to the professional team as needed.