Operations Manager, Front Desk

mcrhotels.com; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading hotel management company is seeking an Operations Manager for the Sheraton New York Times Square Hotel. This role requires strategic oversight to enhance financial metrics, guest satisfaction, and team engagement. The ideal candidate will have managerial experience in hotels, strong organizational skills, and a commitment to operational excellence.

Benefits

Weekly Pay

Paid Time Off

Retirement Options

Health, Dental, Vision Insurance available after 30 days of employment for full-time team members

Qualifications

• 2+ years of experience as a department manager or Assistant General Manager in select service hotels.
• Brand experience is preferred.
• A hands-on approach and self-motivation are essential.

Responsibilities

• Support all aspects of the hotel as requested by the General Manager.
• Lead hotel team in development and implementation of performance strategies.
• Ensure guest satisfaction and financial performance are prioritized.

Skills

Time management

Organizational skills

Problem-solving

Customer service

Communication

Job description

Sheraton New York Times Square Hotel, New York City, New York, United States of America

Job Description

Posted Tuesday, June 17, 2025 at 5:00 AM

The Operations Manager is accountable for assisting the hotel achieve and exceed results in financial metrics, guest-satisfaction, and team-member engagement. This person will provide support to the hotel and will be involved with varying operational roles in the hotel and assist where needed.

Responsibilities:

• Support all aspects of the hotel as requested by the General Manager
• Lead hotel team in the development and implementation of individual hotel performance strategies
• Ensure implementation of service and standard initiatives with the objective of meeting or exceeding guest expectations
• Strive to continually improve our guest and team members satisfaction and maximize financial performance for the hotel
• Achieve budgeted revenues, market share performance growth, monitor and control food, beverage, and labor costs, and maximize profitability within all areas of the hotel
• Interview, hire, train, and onboard new hires in the hotel and develop specific processes to ensure overall success
• Other duties as assigned by the General Manager

Requirements:

• 2+ years of experience as a department manager, or Assistant General Manager in select service hotels
• Excellent time management, organizational and problem-solving skills
• Strong communication skills and customer service experience
• An aptitude for self-motivation
• Brand experience is preferred
• A can-do attitude and a hands-on approach

Our Company

• MCR is the3rd-largest hotel owner-operatorin the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a$5.0 billion portfolioof148 premium-branded hotelscontaining more than 22,000 guestrooms across37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was namedone ofFast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of theMarriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of theHilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won theDevelopment of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What’s in it for you?

• Weekly Pay
• Paid Time Off
• Retirement Options
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

Sheraton New York Times Square Hotel, New York City, New York, United States of America