Operations Manager - Food Service & Facilities Lead

Commercial Catering Company; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Commercial Catering Company seeks an Operations Manager to oversee daily facility and operational functions in a high-volume catering environment. You will lead supervising teams, coordinate maintenance, and ensure safety, compliance, and efficient production and packing operations.

You will manage vendor relations, drive process improvements, and maintain records for audits and inspections, while balancing budgets and reliability across facilities.

Responsibilities

• Oversee facility maintenance programs to ensure equipment, building systems, and infrastructure remain safe, reliable, and operational.
• Manage relationships with maintenance contractors, vendors, and service providers, ensuring quality workmanship, timely service, and cost-effective solutions.
• Coordinate and prioritize maintenance activities, repairs, preventive maintenance schedules, and facility improvement projects.
• Investigate recurring operational and maintenance issues to identify root causes and implement sustainable, long-term solutions rather than temporary corrective measures.
• Challenge assumptions, ask follow-up questions, and verify corrective actions to ensure repairs and improvements address underlying problems.
• Develop innovative solutions to overcome facility constraints, aging infrastructure, operational challenges, and regulatory requirements while minimizing disruptions to production and service.
• Conduct post-repair inspections and verify that maintenance work has been completed effectively and in accordance with operational and regulatory standards.
• Ensure the facility remains clean, safe, secure, and fully compliant at all times.
• Oversee inventory movements, storage conditions, warehouse organization, and space utilization in collaboration with the storeroom and warehouse teams.
• Support capital improvement initiatives and facility enhancement projects to improve operational efficiency, reliability, and compliance.
• Lead corrective action efforts and ensure deficiencies are resolved promptly and effectively.
• Maintain documentation and operational records required for inspections, audits, certifications, and customer reviews.
• Manage and direct the daily activities of supervisors responsible for packing and shipping, dispatch and transportation, storeroom operations, equipment maintenance, and facility operations.
• Ensure customer orders are fulfilled, packed, and dispatched accurately, on time, and in accordance with airline, aviation, institutional, and client-specific requirements.
• Monitor workflow efficiency, productivity, staffing utilization, and task execution across all operational areas and shifts.
• Resolve day-to-day operational challenges by coordinating with supervisors, department heads, and support teams to minimize disruptions and maintain service levels.
• Oversee dispatch and transportation activities, ensuring on-time deliveries and compliance with applicable transportation laws, safety regulations, and company procedures.
• Identify operational bottlenecks and implement process improvements to enhance efficiency, service quality, and cost control.
• Supervise, mentor, and support department supervisors, fostering accountability, consistent performance, and employee development.
• Delegate responsibilities effectively

Job description

Commercial Catering Company seeks an Operations Manager to oversee daily facility and operational functions in a high-volume catering environment. You will lead supervising teams, coordinate maintenance, and ensure safety, compliance, and efficient production and packing operations.

You will manage vendor relations, drive process improvements, and maintain records for audits and inspections, while balancing budgets and reliability across facilities.