Catering Operations Lead

Compass Group, North America; New York (NY); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Restaurant Associates in New York is seeking a Catering Operations Manager to lead daily catering operations, drive service excellence, and oversee events to reflect client and company standards.

You will partner with culinary, operations, procurement, marketing, and workplace teams to ensure food quality, safety, and financial stewardship while developing engaged teams and a culture of hospitality.

Qualifications

• Experience leading catering, hospitality, corporate dining, workplace dining, restaurant, or high-volume food service operations.
• Experience developing teams and fostering a positive, inclusive workplace culture.
• Excellent communication and interpersonal skills, both written and verbal.
• Knowledge of catering operations, hospitality standards, and elevated service models that create exceptional guest experiences.
• Understanding of food safety, sanitation, and workplace safety practices.
• Ability to manage multiple priorities while maintaining attention to detail and service excellence.
• Strong problem-solving and decision-making skills in a fast-paced environment.
• Experience managing labor planning, operational budgets, and department resources.
• Proven ability to build collaborative relationships across multiple teams and stakeholders.
• Passion for hospitality, food innovation, and creating memorable guest experiences.

Responsibilities

• Lead and oversee daily catering operations, ensuring exceptional service and execution.
• Create memorable hospitality experiences that go beyond food service and foster meaningful guest engagement.
• Establish and maintain high standards for service, presentation, and professionalism.
• Promote a culture of hospitality that is welcoming, inclusive, and guest-focused.
• Ensure all guests are treated with professionalism, courtesy, and respect.
• Develop daily and weekly operational plans that support business needs and event execution.
• Communicate goals, expectations, and priorities effectively to team members and leadership.
• Recruit, train, coach, and develop associates to support individual growth and team success.
• Foster a positive workplace culture focused on engagement, learning, and collaboration.
• Conduct performance discussions, coaching conversations, and corrective actions in a timely and respectful manner.
• Support succession planning and talent development initiatives.
• Oversee the successful execution of all catering events and services.

Skills

Catering operations

Leadership

Team development

Communication skills

Food safety

Budgeting

Job description

Restaurant Associates in New York is seeking a Catering Operations Manager to lead daily catering operations, drive service excellence, and oversee events to reflect client and company standards.

You will partner with culinary, operations, procurement, marketing, and workplace teams to ensure food quality, safety, and financial stewardship while developing engaged teams and a culture of hospitality.