Operations Manager/FMR

Tallahassee Memorial HealthCare; Tallahassee (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Tallahassee Memorial HealthCare is seeking a qualified individual to oversee daily operations and ensure compliance with standards. This role requires a bachelor's degree in business administration or a related field and three years of supervisory experience in a medical environment. The position offers an opportunity to contribute to a safe and respectful workplace.

Successful candidates will demonstrate commitment to integrity, compassion, and teamwork while managing staff and budget responsibilities at our Tallahassee facility.

Qualifications

• Three years of relevant supervisory experience in a medical environment.
• Experience in customer service, billing, or medical practice preferred.

Responsibilities

• Oversee daily operations and functionality.
• Ensure compliance with The Joint Commission (TJC) standards.
• Supervise staff members and billing data entry.

Skills

Supervisory experience

Integrity

Compassion

Accountability

Respect

Excellence

Education

Bachelor's degree in business administration or related field

Job description

WHO WE ARE & WHAT WE DO

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center
• Primary Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle.

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.

HOW YOU'LL MAKE AN IMPACT

Job Summary:

• Oversees daily operations and functionality.
• Demonstrates an understanding of diversity. Demonstrates integrity, compassion, accountability, respect, and excellence (I CARE values).
• Enhances and contributes to a safe environment for all colleagues, visitors, and patients.
• Supervises billing data entry.
• Manages budget responsibilities.
• Supervises staff members.
• Ensures full The Joint Commission (TJC) standards compliance across all areas and colleague files.
• Performs miscellaneous duties.

Reports To:

• Family Med Practice Admin (job code (JC): 004401) or Physician Director/Family Med (JC: 016801)

Supervises:

• Office Coordinator/FM [Family Medicine] (JC: 675106), Office Supervisor (JC:662001), Administrative Assistant (JC: 221501), Medical Records Specialist (JC: 067806), and Referral Coordinator (JC: 674406)

WHAT YOU’LL NEED TO APPLY

Required Education:

• Bachelor's degree in business administration or a related field. Human Resources (HR) may accept relevant, job‑related, post‑secondary education (i.e., high school diploma or equivalent) work experience in lieu of the required degree on a 1‑year: 1‑year basis. NOTE: Experience accepted in lieu of the required degree will not be applied to the minimum experience requirement below (i.e., the same experience will not be counted twice).

Required Experience:

• Three (3) years of relevant supervisory experience in a medical environment

Preferred Experience:

• Four (4) or more years of relevant, job‑related, work experience in a medical practice, physician offices, customer service, billing, clerical work, and/or keyboarding environment. Computer literate.

Required Certification/License/Registry:

• None

Tallahassee Memorial HealthCare is an equal opportunity employer and drug‑free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.