Director of Operations

Tallahassee Memorial Healthcare; Tallahassee (FL); On-site; USD 110,000 - 160,000; Full time

Job summary

Tallahassee Memorial HealthCare (TMH) is seeking a Director of Specialty Operations to lead the operational and financial performance of our specialty care practices. This role oversees Practice Managers and partners with providers across TMH to ensure high-quality care and growth.

The candidate will align with the system’s strategic plan, drive efficiency, and collaborate with across departments to optimize outcomes.

Qualifications

• Bachelor’s degree in business administration is required.
• Eight years of medical office operations experience is required.
• Experience integrating primary and specialty care in a health system preferred.
• Leadership experience overseeing multiple practices is beneficial.

Responsibilities

• Lead the strategic plan execution across specialty practices.
• Oversee Practice Managers and coordinate with providers.
• Drive operational performance, finance, quality, patient satisfaction and engagement.
• Collaborate with Marketing, HR, Finance, Revenue Cycle to optimize opportunities.
• Report to the Vice President of Operations.

Skills

Strategic thinking

Creative problem solving

Growth mindset

Education

Bachelor’s degree in business administration

Job description

WHO WE ARE & WHAT WE DO

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community.TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center
• Primary Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle.

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.

HOW YOU'LL MAKE AN IMPACT

TMH Physician Partners is looking for a Director of Specialty Operations. The Director of Operations provides leadership to fulfill the strategic plan of our practices. This position is accountable for the operational and financial performance and growth of the practices. This role has oversight of the Practice Managers, while working in conjunction with the providers in the offices and across the TMH Healthcare system to ensure the highest level of care is met. The role requires strategic thinking, creative problem solving, and influencing abilities to advance the network in growth. Knowledge of how primary and specialty care integrates in a complicated health system is critical to success.

Accountable for the operational performance and achievement of goals for operations, finance, quality, patient satisfaction and employee engagement of the assigned Specialty Care practices.

• Provides leadership by partnering with other Leaders in various departments including Marketing, Human Resources, Finance, Revenue Cycle to optimize opportunities for success.
• Provides leadership with Primary Care and Urgent Care partners to ensure appropriate collaboration.
• Identify root causes of operation deficiencies and assist with the development of the best solution.

Reports To:

• Vice President of Operations [Tallahassee Memorial HealthCare Physician Partners]

Supervises:

• MS [Medicus Select]/Practice Managers

WHAT YOU'LL NEED TO APPLY

Required Education:

• Bachelor’s degree in business administration

Required Experience:

• Eight (8) years of medical office operations experience

Preferred Experience:

• Knowledge of how primary care and specialty practices integrate into a complicated health system.
• Strategic thinking skills.
• Creative problem-solving skills.
• Ability to advance the network in growth.

Required Certification/License/Registry:

• None

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Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.