Operations Manager/FMR

Tallahassee Memorial HealthCare, Inc.; Tallahassee (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Tallahassee Memorial HealthCare, Inc. (TMH) is seeking a Healthcare Operations Supervisor to oversee daily operations and ensure quality patient care in a 22-county North Florida/South Georgia service area.

Responsibilities include supervising billing data entry, managing budgets, and ensuring TJC compliance across departments. Strong leadership, customer service, and clerical skills are essential.

Qualifications

• Bachelor's degree in business administration or related field; HR may accept relevant post-secondary education in lieu of the degree on a 1-for-1 basis.
• Three (3) years of supervisory experience in a medical environment.
• Preferred: Four (4) or more years in medical practice, physician offices, customer service, billing, clerical work, and/or keyboarding; computer literate.

Responsibilities

• Oversees daily operations and functionality.
• Demonstrates commitment to I CARE values: integrity, compassion, accountability, respect, excellence.
• Promotes a safe environment for colleagues, visitors, and patients.
• Supervises billing data entry.
• Manages budget responsibilities.
• Supervises staff members.
• Ensures full The Joint Commission (TJC) standards compliance across all areas and colleague files.
• Performs miscellaneous duties.

Skills

Supervisory experience

Customer service

Billing

Clerical work

Keyboarding

Computer literate

Education

Bachelor's degree in business administration or related field

Job description

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community.
TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center
• Primary Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle.

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.

Qualifications

Required Education:

• Bachelor's degree in business administration or a related field. Human Resources (HR) may accept relevant, job-related, post-secondary education (i.e., high school diploma or equivalent) work experience in lieu of the required degree on a 1-year: 1-year basis. NOTE: Experience accepted in lieu of the required degree will not be applied to the minimum experience requirement below (i.e., the same experience will not be counted twice).

Required Experience:

• Three (3) years of relevant supervisory experience in a medical environment.

Preferred Experience:

• Four (4) or more years of relevant, job-related, work experience in a medical practice, physician offices, customer service, billing, clerical work, and/or keyboarding environment. Computer literate

Required Certification/License/Registry:

• None

If you are interested in becoming a part of TMH’s legacy of quality & compassionate healthcare, we want to know you.

Responsibilities

Job Summary:

• Oversees daily operations and functionality.
• Demonstrates an understanding of diversity. Demonstrates integrity, compassion, accountability, respect, and excellence (I CARE values).
• Enhances and contributes to a safe environment for all colleagues, visitors, and patients.
• Supervises billing data entry.
• Manages budget responsibilities.
• Supervises staff members.
• Ensures full The Joint Commission (TJC) standards compliance across all areas and colleague files.
• Performs miscellaneous duties.

Reports To:

• Family Med Practice Admin (job code (JC): 004401) or Physician Director/Family Med (JC: 016801)

Supervises:

• Office Coordinator/FM [Family Medicine] (JC: 675106), Office Supervisor (JC:662001), Administrative Assistant (JC: 221501), Medical Records Specialist (JC: 067806), and Referral Coordinator (JC: 674406)