Operations Manager, Facilities, IT & Procurement

Meals on Wheels Central Texas; Austin (TX); On-site; USD 70,000 - 105,000; Full time

Job summary

Meals on Wheels Central Texas is seeking a Business Operations Manager to oversee all office operations in Austin, including purchasing, inventory, facilities, and front desk support. The role supervises part-time staff and volunteers, coordinates with external groups using the facility, and supports vendor management and building maintenance.

The position also serves as the first point of contact for basic IT support and coordinates with the Senior Director of Business Operations.

Qualifications

• High school diploma or GED required; bachelor's degree in business administration or related field preferred.
• Minimum three years’ experience in management.
• Experience supervising staff and/or volunteers.
• Experience with purchasing, inventory management, and vendor relations.
• Strong organizational, problem-solving, and record-keeping skills.
• Excellent communication, customer service, and interpersonal skills.
• Ability to coach, train, and support others.
• High proficiency with office software and technology.
• Ability to troubleshoot common computer, printer, phone, and network issues.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate and supervise part-time staff and volunteers supporting facilities, and provide guidance on building maintenance, vendor management, and facility operations.
• Manage purchasing, supply inventory, and ordering for the organization.
• Oversee office operations, ensuring policies, procedures, and systems are effective and up to date.
• Coordinate, engage, and supervise volunteers for front desk and office support.
• Ensure a welcoming, customer-focused front desk experience for all visitors and callers.
• Manage all mail-related activities, including opening, logging, and supporting check deposit processes.
• Support departments and staff in maximizing resources and meeting operational needs.
• Provide basic IT support to staff and volunteers, including troubleshooting computers, printers, phones, and network connectivity; setting up equipment and user accounts; and escalating issues to the IT provider or vendor as needed.
• Issue access badges and security codes to staff.
• Assist with vendor relationships and contracts as needed.
• Track operational spending against budget and monitor vendor and service contract renewal dates, coordinating renewals, renegotiations, or terminations in advance of deadlines.
• Coordinate with external groups using the facility, including scheduling, access, room setup, and adherence to facility use policies.
• Manage facility permits, licenses, and inspections, including tracking renewal dates, scheduling and preparing for inspections (fire, health, elevator, and building), and coordinating corrective actions to maintain compliance.
• Provide coaching, training, and support to staff and volunteers.
• Maintain accurate records and documentation for office operations.
• Ensure compliance with organizational policies and procedures.
• Contribute to meal delivery, meal management, or office support as scheduled.

Skills

Staff supervision

Purchasing

Inventory management

Vendor relations

Office software proficiency

IT support basics

Multitasking

Education

High school diploma or GED

Bachelor's degree preferred in business administration or related field

Job description

Meals on Wheels Central Texas is seeking a Business Operations Manager to oversee all office operations in Austin, including purchasing, inventory, facilities, and front desk support. The role supervises part-time staff and volunteers, coordinates with external groups using the facility, and supports vendor management and building maintenance.

The position also serves as the first point of contact for basic IT support and coordinates with the Senior Director of Business Operations.