Operations Manager - EVS

MISTRAS Group; Lafayette (LA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Leadership development

Advancement opportunities

Job summary

PCMS is seeking an experienced EVS Operations Manager to oversee daily multi-facility operations, lead teams, maintain customer relationships, and ensure white-glove cleaning standards are met across the region.

The ideal candidate will be hands-on, able to juggle priorities, communicate professionally, and hold teams accountable while providing operational leadership and reporting to senior management.

Qualifications

• Experience leading EVS/housekeeping operations.
• Knowledge of cleaning standards, chemicals, PPE, and equipment.
• Ability to travel between facilities and pass background checks.

Responsibilities

• Oversee the daily operations of multiple facilities.
• Maintain a leadership presence at assigned facilities.
• Ensure facilities remain clean, safe, staffed, and inspection-ready.
• Conduct and document facility inspections.
• Address cleanliness and performance concerns in real time.
• Coach, train, and hold team leads and housekeeping employees accountable.
• Build relationships with customers, facility contacts, and staff.
• Respond to call-outs and coordinate coverage as needed.
• Monitor attendance, uniforms, PPE, and employee performance.
• Coordinate supply, equipment, chemical, and linen needs for each facility.
• Ensure proper use of chemicals and cleaning procedures.
• Investigate customer concerns promptly and professionally.
• Provide regular operational updates to senior leadership.

Skills

Leadership

Communication

Problem-Solving

Travel

Job description

Position Summary

Professional Cleaning and Maintenance Services (PCMS) is seeking an experienced and dependable EVS Operations Manager to oversee the daily operations of multiple facilities within an assigned region. Both part-time and full-time positions are available.

This position is responsible for leading employees, maintaining customer relationships, conducting inspections, managing schedules and coverage, and ensuring every facility consistently meets PCMS white-glove cleaning standards.

The ideal candidate is a hands-on leader who can manage multiple priorities, communicate professionally, resolve problems quickly, and hold teams accountable.

Key Responsibilities

• Oversee the daily operations of multiple facilities.
• Maintain a consistent leadership presence at assigned facilities.
• Ensure facilities remain clean, safe, fully staffed, and inspection-ready.
• Conduct and document facility inspections
• Address cleanliness and performance concerns in real time.
• Coach, train, and hold team leads and housekeeping employees accountable.
• Build professional relationships with customers, facility contacts, and employees.
• Respond to call-outs, determine coverage, and elevate when additional assistance is needed.
• Monitor attendance, punctuality, uniforms, PPE, and employee performance.
• Coordinate supply, equipment, chemical, and linen needs for each facility.
• Ensure employees use the correct chemicals, equipment, and cleaning procedures.
• Investigate and respond to customer concerns promptly and professionally.
• Document coaching, attendance issues, inspections, and corrective actions.
• Provide regular operational updates and reports to senior leadership.
• Assist with cleaning and coverage when operationally necessary.
• Complete other duties and special projects as assigned.

Qualifications

• Previous management or supervisory experience in EVS, housekeeping, janitorial services, healthcare, hospitality, or a related field preferred
• Knowledge of commercial cleaning standards, chemicals, PPE, and equipment.
• Strong leadership, coaching, communication, and problem-solving skills.
• Ability to manage schedules, call-outs, staffing concerns, and customer requests.
• Ability to work independently and make timely operational decisions.
• Ability to maintain confidentiality and communicate professionally.
• Valid driver’s license
• Ability to travel between assigned facilities.
• Ability to successfully complete all required background checks, drug screening, and health requirements.

Schedule Requirements

• Part-time and full-time positions are available.
• The schedule will primarily include afternoon and evening hours.
• Open availability is required based on operational needs.
• Local travel between assigned facilities is required.
• Hours and schedules are subject to change based on business and operational needs.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, push, pull, and lift supplies or equipment.
• Ability to safely operate standard commercial cleaning equipment.
• Ability to wear required PPE and work around cleaning chemicals.
• Ability to perform cleaning duties when operational support is needed.

What PCMS Is Looking For

We are seeking a leader who:

• Leads by example and is willing to support the team in the field.
• Takes ownership and follows concerns through to completion.
• Maintains high standards while remaining professional and respectful.
• Builds strong relationships with employees and customers.
• Keeps assigned facilities white-glove inspection-ready.
• Communicates concerns early and presents possible solutions.
• Understands that consistency, accountability, and follow-through are essential.
• Can remain calm and make effective decisions in a fast-paced environment.

Benefits and Opportunities

• Competitive hourly pay
• Part-time and full-time opportunities
• Leadership development and ongoing training
• Opportunities for advancement within PCMS
• Performance-based evaluations and potential pay increases