EVS Operations Manager

MISTRAS Group; Baton Rouge (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay based on experience

Leadership growth opportunities

Paid training

Job summary

PCMS is seeking an experienced EVS Operations Manager to oversee daily environmental services operations in the Baton Rouge region. This leadership role involves managing staff, ensuring service quality, and maintaining compliance with cleaning, safety, and infection-prevention standards.

Evening schedule with open availability is required. The role emphasizes coaching, staffing coverage, and collaboration with HR and leadership to maintain high performance across facilities.

Qualifications

• Prior leadership experience in EVS/related operations.
• Experience overseeing multiple teams or facilities.
• Strong communication and organizational abilities.
• Ability to address performance and attendance professionally.
• Proficiency with email, scheduling systems, and digital reporting tools.

Responsibilities

• Oversee daily EVS operations across multiple facilities in the Baton Rouge region.
• Lead, coach, and hold facility supervisors and frontline employees accountable.
• Coordinate staffing coverage for call-outs and vacancies.
• Monitor schedules, attendance, and timecard accuracy.
• Ensure cleaning, safety, and infection-prevention procedures are followed.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Operations coordination

Tools

Email apps

Scheduling software

Mobile apps

Digital reporting tools

Job description

Job Title: EVS Operations Manager

Location: Baton Rouge, LA
Schedule: Evening schedule; open availability required
Job Type: Full-Time

Position Summary

Professional Cleaning & Maintenance Services (PCMS) is seeking an experienced and dependable EVS Operations Manager to oversee daily environmental services operations throughout the Baton Rouge region.

This position is responsible for leading employees and facility supervisors, maintaining staffing coverage, monitoring service quality, responding to customer concerns, and ensuring all assigned facilities meet PCMS cleaning, safety, and operational standards.

This position will primarily work an evening schedule. However, this is a leadership position requiring open availability. The Operations Manager may occasionally need to report earlier, remain later, or assist during weekends based on operational needs, call-outs, inspections, or customer concerns.

Key Responsibilities

• Oversee daily EVS operations across multiple facilities in the Baton Rouge region
• Lead, coach, and hold facility supervisors and frontline employees accountable
• Conduct routine facility inspections and ensure deficiencies are corrected promptly
• Coordinate staffing coverage for call-outs, vacancies, and other operational needs
• Monitor employee schedules, attendance, overtime, and timecard accuracy
• Ensure employees follow proper cleaning, disinfecting, safety, and infection-prevention procedures
• Respond professionally and promptly to customer concerns
• Follow up on complaints and verify that all issues have been fully resolved
• Confirm facilities have the necessary chemicals, supplies, equipment, and staffing
• Partner with Human Resources and Learning & Development regarding hiring, training, performance, and corrective action
• Assist with onboarding and training new employees and leaders
• Maintain accurate operational reports, documentation, and follow-up notes
• Support emergency coverage and special projects when needed
• Ensure employees comply with company policies and facility-specific requirements
• Build positive working relationships with customers, employees, and leadership

Qualifications

• Previous leadership experience in environmental services, janitorial operations, housekeeping, healthcare support services, or a related field
• Experience overseeing multiple employees, shifts, or facilities preferred
• Strong communication, organization, and problem-solving skills
• Ability to address performance and attendance concerns professionally
• Ability to work independently and make sound operational decisions
• Comfortable using email, scheduling systems, mobile applications, and digital reporting tools
• Must have reliable transportation and be able to travel between assigned facilities
• Must possess a valid driver’s license
• Must be available to work evenings and adjust the schedule based on operational needs
• Healthcare EVS or medical-facility cleaning experience is strongly preferred

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to bend, reach, push, pull, and perform routine cleaning demonstrations
• Ability to lift and carry up to 40 pounds when necessary
• Ability to travel between multiple facilities during a shift

What We Are Looking For

The ideal candidate is dependable, responsive, organized, and comfortable leading in a fast-paced environment. This person must be willing to work in the field, support employees when challenges arise, communicate clearly with customers, and follow issues through to completion.

Benefits

• Competitive pay based on experience
• Leadership growth opportunities
• Paid training