Operations Manager, East Region

JLL; Boston (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

JLL is seeking an accomplished Facilities Manager to oversee operations and staff at locations within the Boston area, including at Boston Logan International Airport. The role requires directing maintenance of electrical, mechanical, and life-safety systems and coordinating with clients and vendors.

Responsibilities include budget assistance, reporting, and ensuring compliance with JLL standards. Travel to sites and off-hours supervision may be required to maintain service levels.

Qualifications

• Minimum 3+ years in facility management in corporate or service provider settings.
• Strong knowledge of building systems: electrical, mechanical, HVAC, refrigeration, and life safety.
• Experience with MS Office suite and CMMS databases.

Responsibilities

• Lead efficient operations and maintenance of facility systems.
• Perform quarterly onsite inspections and coordinate with vendors.
• Manage day-to-day site operations and PM programs.
• Maintain client relationships and provide service-level solutions.
• Ensure contract compliance and quality control.

Skills

Facilities Management

Vendor management

Budgeting & reporting

MS Office & CMMS

Education

High School diploma

College degree (preferred)

Tools

CMMS databases

MS Office

Data center systems (UPS, HVAC)

Job description

What this job involves:

Responsible for the management and operation of properties and staff as directed by clients and in accordance with Jones Lang LaSalle standards and procedures.

What this job involves:

Responsible for the management and operation of properties and staff as directed by clients and in accordance with Jones Lang LaSalle standards and procedures.

Your day-to-day will include:

Facilities Management

• Provide leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety systems
• Complete quarterly onsite inspections, which require travel to each site
• Manage, coordinate, and verify all work has been completed to satisfactory standards
• Utilize vendor management skills to ensure all vendors are delivering to expected service levels
• Oversee daily operations of sites including setting priorities on work to be performed in collaboration with the Facility Manager
• Manage the day-to-day performance and coordination of site PM programs

Client Service/Satisfaction

• Develop and maintain positive client relationships
• Provide conflict resolution and solution analysis
• Manage and coordinate work requests with onsite labor

Compliance

• Provide contract compliance management and quality control
• Maintain responsibility for JLL Engineering compliance program

Budgeting/Reporting

• Aid in the preparation of detailed budgets for operations
• Prepare regular and ad-hoc reports
• Complete any and all other duties and tasks assigned

Minimum requirements:

• High School diploma or equivalent
• 3+ years experience in facility management in either corporate environment or third party service provider, especially in hospitality, restaurant, or commercial kitchen facilities
• Strong technical knowledge of building systems, data center, UPS, electrical, mechanical, HVAC, refrigeration, and commercial kitchen equipment
• Experience with MS Office suite and CMMS databases
• Regular and predictable attendance to support the needs of the business and client
• Ability to supervise vendor performance or projects during normal and off hours including weekends when necessary

Preferred requirements:

• College degree
• 4+ years experience in facility management in either corporate environment or third party service provider, especially in hospitality, restaurant, or commercial kitchen facilities
• Advanced technical knowledge of building systems, data center, UPS, electrical, mechanical, HVAC, refrigeration, and commercial kitchen equipment
• Advanced experience with MS Office suite and CMMS databases
• Strong presentation skills and client relation skills

Location and Schedule:

Boston Logan International Airport