Operations Manager

JLL; Detroit (MI); On-site; USD 75,000 - 105,000; Full time

Job summary

JLL in Detroit is seeking an Operations Manager to lead facility operations and staff, including third shift supervision (Tuesday-Saturday, 2:00 PM - 10:30 PM), ensuring reliable performance of critical building systems and safety programs.

You will manage budgets, generate reports, conduct performance reviews, and drive client relationships. This role requires strong leadership of hourly technicians, excellent communication, and adherence to client standards across the site.

Qualifications

• 3 years of trade or engineering experience.
• Strong communication and administrative skills.
• Experience as a people manager of hourly technicians.
• Proficient with Microsoft Office Suite.
• Ability to use web-based applications and handheld devices.

Responsibilities

• Provide daily leadership for operations and maintenance of facility systems.
• Develop and manage budgets and prepare reports.
• Conduct performance reviews and manage team performance.
• Handle time approvals and establish goal setting for the team.
• Ensure contract compliance and oversee the Engineering compliance program.
• Collaborate with clients and internal resources to problem-solve and support the team.

Skills

People management

Budgeting

Communication

Customer service

Problem solving

Tools

Microsoft Office Suite

CMMS platforms

Job description

What this job involves:

The Operations Manager is responsible for managing and operating assigned properties and staff as directed by clients and in accordance with JLL standards and procedures. This role requires leadership of facility operations during third shift hours

What this job involves:

The Operations Manager is responsible for managing and operating assigned properties and staff as directed by clients and in accordance with JLL standards and procedures. This role requires leadership of facility operations during third shift hours (Tuesday-Saturday, 2:00 PM - 10:30 PM), ensuring seamless operations and maintenance of critical building systems while managing a team of hourly technicians.

Your day-to-day tasks will include:

Providing daily leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety systems. You will develop and maintain positive client relationships while managing conflict resolution and solution analysis. The role includes contract compliance management and quality control oversight, as well as responsibility for JLL's Engineering compliance program. You will prepare detailed budgets for the Facility Manager as requested and generate regular and ad-hoc reports. As a people manager, you will handle time approvals, create performance reviews, manage team performance, establish goal setting initiatives, and lead team OCP programs. Strong communication and administrative capabilities are essential as you problem-solve and partner with JLL resources to support your team effectively.

Minimum Requirements:

• 3 years of trade experience or 3 years of engineering experience
• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Experience as a people manager of hourly technicians
• Strong communication and administrative skills
• Ability to effectively use computers and computer programs, including Microsoft Office Suite
• Skill in using the internet to navigate and use web-based applications
• Ability to use handheld electronic devices (smartphones, tablets, etc.)
• Knowledge of English language structure and content, including vocabulary, spelling, composition, and grammar
• Physical ability to bend, sit, kneel, squat, stand, reach, and lie down as required to access equipment components for extended periods of time

Preferred Qualifications:

• Advanced facility management certifications
• Experience with CMMS platforms
• Background in manufacturing or industrial facility operations

Location & Schedule:

On-site - Detroit, MI (DTW).

3rd shift schedule:

Tuesday - Saturday, 2:00 PM - 10:30 PM.