Maintenance Program Manager

JLL; Detroit (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle in Detroit is seeking a Facility Maintenance Program Manager to lead operations for Critical Environments and ensure reliable, safe facilities across a dispersed regional portfolio.

The role requires 5–7 years in facilities management, strong leadership, and proven ability to partner with clients and vendors to optimize performance and costs.

Qualifications

• Work experience in Facilities Management with management/technical emphasis.

Responsibilities

• Provide leadership for efficient operations and maintenance of facility systems.
• Maintain client satisfaction and positive relationships.
• Manage contracts, compliance, KPIs, and SLAs with vendors.
• Coordinate with client to oversee portfolio and deadlines.
• Oversee maintenance work orders and safety training.
• Ensure on-site inspections and environmental safety compliance.

Skills

Leadership

HVAC knowledge

Facilities management

Building automation systems

Data centers

Vendor management

Safety compliance

Excel

Job description

Facility Maintenance Program Manager

The Operations Manager is a key leadership role responsible for overseeing the operations and performance for Critical Environments. You will leverage a deep understanding of Critical Environment operations and critical infrastructure, along with strong leadership and strategic thinking abilities to work with a team of professionals and drive operational excellence. The role requires open, transparent, and consistent communication to all stakeholders, shaping a portion of the digital economy and influencing the careers of teams supporting operations.

Your day-to-day tasks will include

• Provide leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety in a dispersed regional portfolio.
• Maintain client satisfaction with delivery of facility services and support Client programs. Develop and maintain a positive client relationship.
• Provide contract, JLL corporate and account compliance management and quality control with vendor partners. Meet site Key Performance Indicators (KPIs) and monitor Service Level Agreements (SLAs) to identify potential challenges and plan corrective actions.
• Partner with Client to ensure overall oversight of portfolio is well maintained in a timely manner.
• Demonstrate strong collaboration and teamwork within regional team to drive overall account team success.
• Facilitate work order management for maintenance team and vendors.
• Enforce all Company policies and safety training requirements.
• Implement and monitor hazard control and team safety practices, ensure compliance with local codes, regulations and company policies.
• Support the Client in the implementation and execution of short and long-term projects.
• Support Client programs, processes and procedures that reduce short and long term operating costs and increase productivity.
• Oversee and execute the appropriate monthly, quarterly and annual on‑site inspections.

Required Knowledge

• Strong interpersonal skills and problem‑solving ability.
• Excellent verbal, written communication and presentation skills.
• Working knowledge of HVAC, electrical, mechanical, building automation systems across a variety of building types.
• Proven record of providing excellent internal and external customer service.
• Knowledge of standard business and accounting practices.
• Time‑keeping management.
• Advanced computer skills with emphasis on Excel and ability to analyze data.
• Strong organizational, management, and supervisory skills.
• Experience in matrix management organization desirable.
• Demonstrated ability to develop successful relationships with and influence customers, both internal and external.

Working Environment

The job is performed in an industrial production client campus environment, with indoor and outdoor responsibilities. This position requires extensive contact with internal and external customers to effectively perform the job.

Minimum Requirements

• Work experience in Facilities Management with management/technical emphasis.
• 5‑7 years industry experience required either in the corporate environment, third‑party service provider or as a consultant with demonstrated ability to exercise proper judgment.

Areas of responsibility include but not limited to

• Manage JLL Supervisors who manage JLL UAW Skilled Trades.
• Hiring Maintenance Team Members / Interviewing.
• Follow CBA to create a comprehensive and cohesive relationship with UAW Leadership.
• Time Management.
• Third‑party Vendor Management where applicable.
• Spill Response.
• Mechanical Systems.
• HVAC/R (Heating, Ventilating, Air conditioning, and Refrigeration).
• Building Exhaust Systems.
• Preventative Maintenance (scheduled maintenance to prevent breakdown).
• Emergency power systems.
• Uninterruptible power supply (UPS) systems.
• Standby generators.
• Understanding of Building Systems.
• Building Automation Systems.
• Building Monitoring systems.
• Data Centers.
• Building Utility & Piping Systems.
• Energy Conservation.
• Life/Safety Systems.
• Signage.
• Evacuation Plans.
• Environmental Health & Safety.
• OSHA, State, and Local Regulatory Compliance.
• HAZMAT Compliance.
• Environmental Compliance Initiatives.
• ISO Compliance.
• Perform Non‑scheduled Repairs.
• Retain All Maintenance & Repair Documentation.
• Provide and Maintain Spare & Replacement Parts Inventories.
• Ensure and Monitor Equipment Uptime.
• Provide Emergency Repair Services.
• Ensure 100% Employee Safety Training Compliance.
• Perform Timely Safety Incident Reporting and Monitoring.
• Maintain "0" Recordable and Lost Work Day Case Injuries.
• Maintain 100% Overall Program – Safety PM Completion.
• Maintain 100% Overall Program – Safety Repair Completion.
• Utilize Pre‑Task Planning Methods.
• Personnel Management.
• Coordinate Employee PTO/Vacation Scheduling and Coverage.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location

On‑site – Detroit, MI, Lake Orion, MI, Pontiac, MI, Rochester Hills, MI, Sterling Heights, MI, Troy, MI, Waterford, MI

Personalized benefits that support personal well‑being and growth

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.

Equal Employment Opportunity Statement

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. General recruiting inquiries should be directed to the Contact Us page.