Operations Manager – E-commerce

Zohorecruit; United States; On-site; USD 125,000 - 150,000; Full time

Job summary

Zohorecruit is seeking an experienced Operations Manager to oversee daily e-commerce operations in Upstate New York. You will manage fulfillment, inventory and order flow while driving efficiency and customer satisfaction.

The role requires strong leadership and a track record of optimizing processes in fast-growing environments. Ideal candidates have 3+ years in e-commerce operations, excellent organizational skills, and the ability to coordinate across suppliers, warehouses, and customer

Qualifications

• 3+ years of experience in e-commerce operations or a similar management role.
• Strong team leadership and people management skills.
• Experience with e-commerce platforms, inventory, and fulfillment processes.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Oversee daily e-commerce operations, fulfillment, inventory, and order management
• Improve processes, efficiency, and overall customer experience
• Monitor KPIs and operational performance
• Coordinate with suppliers, warehouses, customer service, and other departments
• Identify operational issues and implement effective solutions
• Ensure company procedures and standards are consistently followed

Skills

E-commerce operations

Team leadership

Process optimization

Inventory management

Communication

Decision making

Job description

Operations Manager – E-commerce

125-150K

Upstate NY

We are looking for an experienced Operations Manager to oversee and improve the day-to-day operations of our e-commerce business. This role will be responsible for managing processes, coordinating teams, ensuring operational efficiency, and helping drive business growth.

Responsibilities

• Oversee daily e-commerce operations, fulfillment, inventory, and order management
• Improve processes, efficiency, and overall customer experience
• Monitor KPIs and operational performance
• Coordinate with suppliers, warehouses, customer service, and other departments
• Identify operational issues and implement effective solutions
• Ensure company procedures and standards are consistently followed

Requirements & Skills

• 3+ years of experience in e-commerce operations or a similar management role
• Strong team leadership and people management skills
• Excellent organizational and problem-solving abilities
• Experience with e-commerce platforms, inventory, and fulfillment processes
• Strong communication and decision-making skills
• Ability to work in a fast-paced, growing environment