E-Commerce and Operations Manager

Bell Nursery Usa; Bridgeton (MO); On-site; USD 85,000 - 100,000; Full time

Job summary

Bell Nursery USA in Bridgeton, NJ seeks an experienced E-Commerce / Online Operations Manager to lead and scale our online and distribution operations. You will ensure accurate, efficient order fulfillment across ecommerce channels and partner with IT, Finance, Marketing, and Customer Service to deliver excellence.

The ideal candidate has 3+ years in ecommerce operations, a strong grasp of warehouse and fulfillment workflows, and a proven ability to drive process improvements; bilingual Spanish

Qualifications

• 3+ years of ecommerce operations experience.
• Strong understanding of warehouse operations and fulfillment workflows.
• Proven track record scaling operations in high-growth environments.
• Analytical, metrics-driven with leadership and cross-functional skills.

Responsibilities

• Own day-to-day operational performance of ecommerce channels.
• Ensure readiness to support demand fluctuations, promotions, growth.
• Monitor KPIs like order throughput, SLAs, accuracy, shipping, and customer experience.
• Lead ecommerce distribution: picking, packing, shipping, and returns.
• Align warehouse execution with online demand and inventory flow.
• Design SOPs and lead process improvement initiatives.

Skills

E-commerce operations

Warehouse operations

Scaling operations

Analytical

Leadership & cross-functional

Education

Bachelor's degree in Operations, Supply Chain, Business

Tools

OMS

WMS

Inventory management systems

Shipping systems

Automation tools

Job description

Job Details

Location: 450 Farm 3, Bridgeton, NJ 08302
Job Type: Full Time
Salary Range: $85,000 - $100,000
Travel: Negligible
Shift: Day
Category: Management
Position: E-Commerce Operations Manager

Overview

Bell Nursery is seeking an experienced E-Commerce / Online Operations Manager to lead and scale our online and distribution operations. This role is responsible for ensuring efficient, accurate, and scalable order fulfillment across ecommerce channels while building strong operational processes to support growth. The position partners closely across Operations, Supply Chain, Logistics, IT, Finance, Marketing, and Customer Service to deliver operational excellence and best-in-class customer experience. This position is an on-site position, located at our Bridgeton, NJ facility. The ideal candidate would be bilingual in Spanish, but this is not a requirement.

Measures of Success and Key Responsibilities

Operations

• Own day-to-day operational performance of ecommerce and online sales channels.


• Ensure operational readiness to support demand fluctuations, promotions, and growth initiatives.


• Monitor and improve key performance metrics including order throughput, fulfillment SLAs, accuracy, shipping performance, and customer experience.


• Identify gaps, risks, and inefficiencies in online operations and implement scalable solutions.

Distribution & Fulfillment Operations

• Lead ecommerce-related distribution operations, including picking, packing, shipping, and returns.


• Ensure tight alignment between warehouse execution and online demand.


• Optimize inventory flow, allocation, and fulfillment methods to support scalability and reliability.


• Partner with logistics providers and carriers to manage service levels, costs, and performance.

Cross-Functional Partnership

• Work closely with operations, supply chain, IT, finance, marketing, and customer service teams to align execution and priorities.


• Serve as the operational owner for ecommerce initiatives that impact fulfillment, systems, or customer experience.


• Support implementation of new tools, systems, automation, and fulfillment models.

Scaling & Continuous Improvement

• Design, document, and maintain standard operating procedures (SOPs) that support growth.


• Lead process optimization initiatives to improve speed, accuracy, cost, and scalability.


• Use data and reporting to drive continuous improvement and operational decision-making.


• Proactively plan for peak periods and future volume growth.

Project Development and Presentation

• The E-Commerce Manager will work directly with upper management and present their plans for any new SKU’s, programs, or promotions to improve the company’s online presence, drive revenue growth, or improve bottom line performance.

SKU Creation

• The E-Commerce Manager will be responsible for working with internal stakeholders and our customers to set up new SKU’s for online sales.


• Includes identifying viable SKU’s for online sales, working with management on cost and retail price points, completing the data management process, and SKU creation with the customer.

Supervision, Hiring and Training

• The E-Commerce Manager will oversee all facets of the e-commerce division and divide up employees and resources to accomplish necessary tasks.


• Responsible for interviewing new department candidates, bringing suggested hires to management, and providing necessary training.

Product and Supply Chain Management

• The E-Commerce Manager will ensure the correct SKU’s are planned to arrive for packing each week based on sales data.


• Work with internal colleagues to plan shipping dates and quantities to meet online sales needs and required shipping windows.


• Forecast needs for shipping materials including boxes and packing materials to ensure enough on hand.

Qualifications

Ideal Candidate Attributes

• 3+ years of experience in ecommerce operations, online operations, distribution, or fulfillment management.


• Strong understanding of warehouse operations, order management, and fulfillment workflows.


• Proven experience scaling operations in a high-growth or complex environment.


• Analytical, metrics-driven approach to managing performance.


• Strong leadership, communication, and cross-functional collaboration skills.

Additional Requirements

• Bilingual in Spanish and English.


• Experience supporting perishable, seasonal, or live goods products.


• Familiarity with OMS, WMS, inventory management, and shipping systems.


• Experience with automation, process redesign, or fulfillment network optimization.


• Bachelor’s degree in Operations, Supply Chain, Business, or a related field.


• Comfortable using software programs such as online meeting tools, inventory software programs, employee management software.


• Proficient using mobile phones, texting, email, and applications.