Operations Manager (Dock)

LSG Lufthansa Service Holding AG; San Francisco (CA); On-site; USD 95,000 - 105,000; Full time

Job summary

SkyChefs in San Francisco is seeking an Operations Manager (Dock) to oversee tower coordination and airside logistics for our airline partners at the SF facility.

You will lead a team of drivers and dispatchers, ensure safety and compliance with FAA, TSA, DOT, and HACCP, and drive on-time performance through close collaboration with flight operations and production. This role requires strong leadership, real-time decision making, and airport operations expertise.

Qualifications

• 3–5 years of leadership in airline operations or airport logistics.
• Experience collaborating with airline control towers, flight schedules, and airside service delivery.
• Knowledge of ramp procedures, tarmac operations, and ground equipment management.
• Familiar with routing or fleet software (VPS, Telematics, TMS).
• Bachelor’s degree preferred or equivalent operations/military/aviation leadership experience.

Responsibilities

• Act as liaison between SkyChefs and airline tower teams for flight coordination and catering delivery.
• Lead day-to-day ground operations, including ramp safety, vehicle dispatching, and time-critical loading/unloading near aircraft.
• Manage and develop a team of drivers, dispatchers, and logistics personnel with accountability and real-time decision-making.
• Monitor on-time performance (OTP) and proactively solve coordination issues.
• Enforce airport safety and regulations (FAA, TSA, DOT, FDA, USDA, HACCP).
• Collaborate with airline tower control, flight operations, and production teams to maintain delivery windows.
• Oversee equipment availability, fleet readiness, and airside vehicle scheduling.
• Lead daily briefings and represent transport during audits.

Skills

Leadership

Airline operations

Communication

Regulatory knowledge

Fleet software

Education

Bachelor’s degree preferred

Tools

VPS

Telematics

TMS

Job description

Job Title:Operations Manager (Dock)
Job Location:San Francisco-USA-94128
Work Location Type:On-Site
Salary Range:$95,000.00 - 105,000.00

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Role Purpose Statement

Take Flight in Your Career with SkyChefs – A Global Leader in Airline Catering

Are you an experienced leader with a background in airline or airport operations? Do you thrive in fast-paced environments where real-time communication and coordination make all the difference?

SkyChefs is seeking a Tower Manager to oversee tower coordination and airside logistics for our airline partners at our high-performing San Francisco facility.

Main Accountabilities

• Act as the primary liaison between SkyChefs and airline tower teams to ensure seamless flight coordination and catering delivery.
• Lead day-to-day ground operations, including ramp safety, vehicle dispatching, and time-critical loading/unloading near aircraft.
• Manage and develop a team of drivers, dispatchers, and logistics personnel with a focus on accountability, real-time decision-making, and performance.
• Monitor on-time performance (OTP) and proactively solve any issues in flight catering coordination, scheduling, or delivery.
• Enforce strict compliance with airport safety, FAA, TSA, DOT, FDA, USDA, and HACCP regulations.
• Collaborate with airline tower control, flight operations, and internal production teams to maintain tight delivery windows in a dynamic airside environment.
• Oversee equipment availability, fleet readiness, and scheduling for airside vehicle routing.
• Lead daily briefings with key stakeholders and represent the transportation function during airline audits or operational reviews.

Knowledge, Skills and Experience

• 3–5 years of leadership experience in airline operations, airport logistics, or transportation dispatch.
• Direct experience collaborating with airline control towers, flight schedules, and airside service delivery.
• Strong leadership presence—able to communicate clearly, assertively, and respectfully with union and non-union teams.
• Familiarity with airport ramp procedures, tarmac operations, and ground equipment management.
• Proficiency in routing or fleet software (e.g., VPS, Telematics, TMS).
• Knowledge of compliance standards including FDA, DOT, FAA, HACCP, OSHA, and TSA.
• Bachelor’s degree preferred or equivalent operations/military/aviation leadership experience.

SkyChefs is an EEO and Aff…

SkyChefs is an EEO and Aff…