Tower Planner

LSG Lufthansa Service Holding AG; Dallas (TX); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive Pay

401(k) match

Paid time off

Sick leave

Holidays

Tuition reimbursement

Free parking

Daily meals

Job summary

SkyChefs in Dallas is seeking a Tower Planner to coordinate and communicate across the Tower, ensuring smooth catering operations and on-time flight service. This role requires accuracy, speed, and professionalism in updating airline partners and internal teams.

Responsibilities include reviewing dispatch sheets, updating routing and gate details, and generating reports for customers. Flexibility for varied shifts and strong teamwork are essential to succeed in this fast-paced environment.

Qualifications

• Must have high school diploma or equivalent.
• Able to obtain an AOA badge and customs clearance.
• Excellent communication and customer service skills.
• Willingness to work flexible shifts; 24/7 operations.
• Ability to read dispatch sheets and routing details.

Responsibilities

• Review flight dispatch sheets and confirm routing against the daily schedule.
• Serve as main liaison between SkyChefs and airline partners.
• Update gate, ship numbers, and routing details in systems.
• Communicate gate changes and cancellations in real time.
• Prepare reports for airline customers.
• Manage airline equipment inventory and orders.
• Handle customs documentation and regulatory compliance.
• Use ACE and airline systems to process information.
• Support operations with administrative tasks.

Skills

Strong communication

English proficiency

MS Office

Customer service

Shift flexibility

Team player

Dispatch reading

Calm under pressure

Education

High school diploma or equivalent

Tools

ACE system

Airline systems

Job description

Job Title:Tower Planner
Job Location:Dallas-USA-75261
Work Location Type:On-Site
Salary Range:$19.00 - 19.00 per hour

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Role Purpose Statement

Serve as the central hub of communication and coordination within the Tower, ensuring smooth operations and exceptional service delivery. This role is all about accuracy, speed, and professionalism,providing timely updates, resolving issues quickly, and keeping both airline partners and internal teams informed and satisfied. Your work ensures every flight is catered flawlessly and on schedule, making you a key player in delivering world-class service.

• Competitive Pay
• 401(k) with Company Match
• Paid Time Off, Sick Leave & Holidays
• Tuition Reimbursement – support for professional development
• Free Parking & Daily Meals

Main Accountabilities

• Review flight dispatch sheets and confirm routing details against the daily schedule.
• Act as the main point of contact betweenSkyChefs and our airline partners.
• Enter and update key flight details like gate and ship numbers.
• Communicate gate changes, routing updates, and cancellations to drivers and team members in real time.
• Build strong relationships with customers through clear, professional communication.
• Work closely with ramp personnel to quickly resolve any catering issues.
• Keep management informed by sharing timely updates and reports.
• Prepare and deliver reports for airline customers.
• Manage airline equipment inventory and place orders as needed.
• Handle customs documentation and ensure compliance with regulations.
• Use ACE and other airline systems to process and track information.
• Complete various administrative and clerical tasks to support operations.
• Take on additional responsibilities as assigned by management.

Knowledge, Skills and Experience

• Strong communication skills—able to read, write, and speak English clearly.
• Basic math skills and comfort with numbers.
• Familiarity with computers and willingness to learn Microsoft Office (Word, Excel, Outlook) and other systems.
• Excellent customer service and interpersonal skills; professional and courteous on the phone and in person.
• Flexibility to work various shifts—we operate 24/7, 365 days a year.
• High school diploma or equivalent required.
• Ability to stay calm and focused under pressure in a fast-paced environment.
• A true team player with a positive attitude.
• Comfortable reading dispatch sheets and identifying routing changes, gate assignments, and ship numbers.
• Able to manage multiple calls and radio communications at once.
• Capable of working in challenging conditions, including extreme temperatures.
• Must be able to obtain an AOA badge and customs clearance.
• Willingness to work flexible hours and shifts, which may change based on operational needs.

SkyChefs is an EEO and Aff….

SkyChefs is an EEO and Aff….