Operations Manager - Dispatch & Route Leader (4am Start)

The Home Depot; Elizabeth (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

Temco Logistics in Elizabeth, NJ is seeking an Operations Manager who thrives in fast-paced environments, turns chaos into clarity, and excels at leading teams to win every day. In this role you will keep daily operations running efficiently, support drivers, office teams and customers, and partner with the General Manager to ensure service excellence, compliance and a strong employee experience.

You will manage routes, payroll checks, and paperwork flows to support seamless dispatch and

Qualifications

• Strong operational leadership experience.
• Ability to multitask, prioritize, and problem-solve.
• Comfortable using data and metrics to drive decisions.
• People-first mindset with teamwork and accountability.

Responsibilities

• Keep a pulse on on-road operations, monitoring routes, exceptions, and service performance throughout the day.
• Support driver teams and customer service by troubleshooting issues, managing calls, and resolving delivery exceptions.
• Ensure manifests, routing, dispatch, and check-ins are accurate, compliant, and on time.
• Partner with the Router to optimize routes while staying within DOT regulations.
• Review exceptions (reschedules, refunds, cancellations) and ensure everything is staged, labeled, and ready.
• Train, onboard, and support drivers and technicians so everyone understands the 'why' behind the process.
• Manage driver schedules based on forecasts and hours budgets.
• Conduct performance reviews, provide feedback, and collaborate with HR on engagement and accountability.
• Help build a culture where employees feel supported, informed, and set up for success.
• Review payroll for accuracy and resolve discrepancies.
• Ensure full compliance with check-in procedures, MARS cases, claims, and documentation.
• Investigate freight and Sedgwick claims and drive timely resolution.
• Maintain a clean, organized flow of paperwork, rosters, and daily recap reporting.
• Order office supplies, uniforms, and parts as needed.
• Oversee inbound/outbound staging from Home Depot locations for seamless dispatch.

Skills

Operational leadership

Problem-solving

Data-driven decisions

Team collaboration

Job description

Temco Logistics in Elizabeth, NJ is seeking an Operations Manager who thrives in fast-paced environments, turns chaos into clarity, and excels at leading teams to win every day. In this role you will keep daily operations running efficiently, support drivers, office teams and customers, and partner with the General Manager to ensure service excellence, compliance and a strong employee experience.

You will manage routes, payroll checks, and paperwork flows to support seamless dispatch and