Operations Manager - Data-Driven Leader for Growth

Amazon; Memphis (TN); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in Memphis, TN is seeking an Operations Manager to lead a salaried and hourly team, drive productivity, and ensure on-time customer deliveries. You will mentor staff, manage safety and quality, and partner with cross-functional teams to meet business goals.

The role requires a flexible schedule, a bachelor's degree or equivalent (or 2+ years in Amazon), and strong problem-solving and analytical abilities. A path to growth across the WW Operations network is available.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon experience.
• Work a flexible schedule/shift including weekends, nights, and/or holidays.
• 1+ years of performance metrics, process improvement or lean techniques experience.
• Experience managing a team of 2+ salaried employees and 70+ indirect employees.
• Experience scoping, leading, and implementing process improvements through Lean, Kaizen, and/or Six Sigma.
• Demonstrated problem solving and analytical skills.
• Excellent customer service and communication skills.
• Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or related field.
• Experience in manufacturing, distribution environments.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews and load balancing.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, HR to meet objectives.
• Lift up to 49 pounds and stand/walk up to 12 hours.
• Work in environments with variable temperatures and noise levels.
• Climb stairs where applicable.

Skills

People management

Analytical skills

Customer service

Communication skills

Lean / Kaizen

Six Sigma

Education

Bachelor's degree or equivalent

Master's degree in Engineering/Operations

Job description

Amazon in Memphis, TN is seeking an Operations Manager to lead a salaried and hourly team, drive productivity, and ensure on-time customer deliveries. You will mentor staff, manage safety and quality, and partner with cross-functional teams to meet business goals.

The role requires a flexible schedule, a bachelor's degree or equivalent (or 2+ years in Amazon), and strong problem-solving and analytical abilities. A path to growth across the WW Operations network is available.