Operations Manager - Client Services PCS

AccentCare; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

401(k) company matching

Flexible spending accounts / Health-s

Job summary

AccentCare is seeking an Operations Manager, Client Services for our Brooklyn Office. You will oversee Client Care, Patient Care Coordination, and EVV/Finance teams to ensure timely case acceptance, staffing, payroll, billing, and visit verification.

The role requires 3-5 years in care coordination, 1-2 years in management, and bilingual English/Spanish. This is a full-time, in-office position with a salary of $80,000–$90,000 per year and a Mon-Fri 9:00am–5:00pm schedule.

Qualifications

• High school diploma or GED required.
• Associate degree or relevant experience required.
• Bachelor's degree preferred.
• 3-5 years of experience as a coordinator or in the Home Care environment.
• 1-2 years of management experience preferred.
• Bilingual English/Spanish required.

Responsibilities

• Lead and oversee daily operations of the Client Care, Patient Care Coordination, and EVV/Finance teams to ensure timely case acceptance, staffing, scheduling, payroll, billing, and visit verification processes.
• Manage team performance and caseload distribution to achieve scheduling, staffing, and fill-rate goals while maintaining high standards of service delivery and documentation accuracy.
• Develop and maintain on-call schedules to provide seamless 24/7 support for clients and care partners.
• Drive business development and referral relationship initiatives to support market growth and expand service opportunities.
• Ensure exceptional customer service by meeting client, care partner, referral source, vendor, and company satisfaction goals.
• Oversee Electronic Visit Verification (EVV) and financial operations to ensure compliance with regulatory standards and organizational requirements.
• Lead issue resolution efforts by addressing client, vendor, and service concerns promptly and professionally.
• Maintain accurate documentation in the electronic medical record (EMR) system, including incident and complaint tracking.
• Monitor trends, identify recurring service issues, and implement proactive training, process improvements, and communication strategies to enhance service quality.
• Foster a collaborative, high-performing team environment focused on delivering outstanding client care and operational excellence.

Skills

Bilingual English/Spanish

Education

High School Diploma or GED

Associate's degree or relevant experience

Bachelor's degree preferred

Job description

Operations Manager, Client Services / Personal Care Services

Location: Brooklyn Office

Position: Operations Manager - Client Services

Position Type: Full-Time

Remote/Virtual Position: No

Salary: $80,000.00 - $90,0000.00 /annual salary

Schedule: Monday - Friday; 9:00am - 5:00pm

Offer Based on Years of Experience

What You Need To Know

Be the Best Operations Manager You Can Be:

• High school diploma or GED
• Associate's degree or relevant experience required
• Bachelor's degree preferred
• 3-5 years of experience as a coordinator or in the Home Care environment
• 1-2 years of management experience preferred
• Bilingual English/Spanish Required

Key Responsibilities:

• Lead and oversee daily operations of the Client Care, Patient Care Coordination, and EVV/Finance teams to ensure timely case acceptance, staffing, scheduling, payroll, billing, and visit verification processes.
• Manage team performance and caseload distribution to achieve scheduling, staffing, and fill-rate goals while maintaining high standards of service delivery and documentation accuracy.
• Develop and maintain on-call schedules to provide seamless 24/7 support for clients and care partners.
• Drive business development and referral relationship initiatives to support market growth and expand service opportunities.
• Ensure exceptional customer service by meeting client, care partner, referral source, vendor, and company satisfaction goals.
• Oversee Electronic Visit Verification (EVV) and financial operations to ensure compliance with regulatory standards and organizational requirements.
• Lead issue resolution efforts by addressing client, vendor, and service concerns promptly and professionally.
• Maintain accurate documentation in the electronic medical record (EMR) system, including incident and complaint tracking.
• Monitor trends, identify recurring service issues, and implement proactive training, process improvements, and communication strategies to enhance service quality.
• Foster a collaborative, high-performing team environment focused on delivering outstanding client care and operational excellence.

Our Investment in You:

Caring for others starts with caring for you. We're committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being.

Our benefits include:

• Medical, dental, and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offerings such as an employee assistance program, pet insurance, and access to Calm, a meditation, sleep, and relaxation app
• Programs to celebrate achievements, milestones, and fellow employees
• Company store credit for your first AccentCare-branded scrubs for patient-facing employees
• And more!

Why AccentCare?

We're proud to be named one of America's Greatest Workplaces 2025 by Newsweek - a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we're building together.

Come As You Are:

At AccentCare, you're part of a community that cares - for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.