Operations Manager – Client Services & Dispatch – Ashburn, VA

CS Recruiting; Ashburn (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

CS Recruiting seeks an Operations Manager for Ashburn, VA, to lead Client Services and Dispatch in a direct-hire, on-site role. You will manage personnel, drive process ownership, and partner with the operations team to deliver end-to-end service quality.

The role requires building high-performing teams, coaching staff, and enforcing performance standards in a fast-paced environment with warehousing exposure.

Qualifications

• Five or more years of people-management in a high-volume environment.
• Proven track record of scaling teams and developing direct reports.
• Core competencies include leadership, coaching, accountability, communication.

Responsibilities

• Lead Client Services and Dispatch teams, with accountability for personnel management and operational process ownership.
• Build and scale teams in line with business growth, including staffing, onboarding, and role design.
• Develop team members through coaching, mentoring, and career-path planning; foster a positive culture.
• Establish performance standards and conduct regular reviews; coach through issues and uphold expectations.
• Own and improve processes within Client Services and Dispatch; maintain metrics, training records, and schedules.
• Monitor compliance with policies, safety rules, contracts, and regulations.
• Collaborate with operations management to implement cross-functional policies and technology initiatives.

Skills

Team Leadership

People Development

Performance Coaching

Interpersonal Skills

Conflict Resolution

Change Management

Customer Service

Delegation

Problem Solving

Communication

Job description

Operations Manager – Client Services & Dispatch – Ashburn, VA

• Location: Ashburn, VA
• Type: Direct Hire
• Job 12138

Our client has been a leading provider of same-day delivery and logistics services for over 40 years. They help you keep your delivery commitments in the Mid-Atlantic with strategic locations in Virginia and Maryland to ensure the timely and safe delivery of your important material. Their professional logistics solutions will meet your most urgent and complex needs.

Operations Manager – Client Services & Dispatch

Job Type : Full-time; On-site

Overview

The Operations Manager – Client Services & Dispatch leads the Client Services and Dispatch teams, with primary accountability for personnel management, team development, and operational process ownership of these functions. Build, scale, and hold accountable high-performing teams that deliver service quality to customers. Partner with the operations management team to ensure end-to-end service delivery.

Responsibilities :

• Service-quality accountability. Serve as the primary point of accountability for service-quality outcomes delivered by the Client Services and Dispatch functions.
• Build and scale teams. Build and scale the Client Services and Dispatch teams in line with business growth, including workforce planning, hiring, onboarding, role design, staffing requirements, selection, and recommend termination.
• Develop people and culture. Develop team members through coaching, mentoring, skills development, and career-path planning; guide employees in handling difficult or complex problems and resolving escalated complaints or disputes. Foster a positive, collaborative team culture using strong interpersonal and communication skills across all levels of the organization.
• Performance standards and accountability. Establish clear performance.
  standards and accountability mechanisms; conduct regular performance reviews, coach through performance issues, and hold team members to defined expectations.
• Process ownership and daily operations. Own and continuously improve the processes within Client Services and Dispatch; maintain metrics, reports, process documentation, customer service logs, and training records; prepare work schedules and assign specific duties.
• Compliance and oversight. Monitor operations to ensure staff compliance with administrative policies and procedures, safety rules, contracts, and government regulations.
• Cross-functional collaboration. Collaborate with the operations management team, to formulate and implement cross-functional policies, procedures, goals, and objectives, including process and technology initiatives.

Experience :

• Five or more years of people-management experience leading and developing teams in a high volume, dynamic environment.
• Demonstrated track record of scaling teams, building accountability structures, and developing direct reports.
• Core Competencies
  • Team Leadership
  • Managing People / People Development
  • Performance Coaching & Accountability
  • Interpersonal Skills / Impact and Influence
  • Conflict Resolution
  • Change Management
  • Customer Service
  • Delegation
  • Problem Solving
  • Communication
• Work Environment : This job operates in a demanding, high stress, fast-paced call-center office setting, as well as occasional presence in a temperature-controlled warehouse.

Compensation Details :

This position offers a competitive base salary.