Customer Service Manager-Transportation Dispatch (Onsite- Carrollton)

Connect Search; Carrollton (TX); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Full medical, dental and vision

401K

Job summary

Connect Search LLC in Carrollton, TX is seeking a hands‑on Customer Service & Dispatch Manager to lead a growing team of 10–12 reps and dispatchers. This working management role emphasizes frontline ownership, daily operations, and delivering exceptional service.

The ideal candidate has prior Customer Service Manager experience, strong leadership, and the ability to coach staff, optimize schedules, and collaborate with field teams.

Qualifications

• Previous experience as a Customer Service Manager required.
• Proven ability to lead from the front and manage a high-performing team.
• Strong leadership skills with a proactive, take-charge attitude.
• Excellent multitasking and organizational abilities.
• Comfortable working in a fast-paced environment.
• Strong computer and system skills.
• Previous dispatch experience preferred.
• Construction industry experience strongly preferred, with HVAC experience a plus.
• Experience with Great Plains and/or Service Management software is highly desirable.

Responsibilities

• Supervise and support a team of 10-12 Customer Service Representatives and Dispatchers.
• Oversee daily dispatch and customer service operations.
• Ensure phones are properly staffed and customer issues are resolved promptly.
• Coach, mentor, and develop team members.
• Monitor workflows, scheduling, and service levels to maintain operational efficiency.
• Handle escalated customer concerns and provide effective solutions.
• Collaborate with operations and field teams to ensure seamless service delivery.
• Maintain accuracy within dispatch and service management systems.
• Identify process improvements and implement best practices.

Skills

Leadership

Team management

Customer service

Communication

Problem solving

Multitasking

Organizational skills

Frontline oversight

Dispatch coordination

Tools

Great Plains

Service Management software

Job description

Job Title: Customer Service Manager– Onsite Carrollton
Type: Perm
Pay Rate: $65k
Start Date: ASAP
Benefits: For eligible candidates we offer: Full medical, dental and vision insurance as well as 401K

Customer Service & Dispatch Manager

Location: 1620 Rafe St. #114, Carrollton, TX 75006
Compensation: Starting at $65,000+ annually (Exempt/Salaried)
Schedule: Regular office hours with flexibility to oversee operations. Phones are staffed 7:00 AM – 7:00 PM, Monday through Friday.
Benefits: Eligible beginning the 1st of the month following 60 days of employment.

About the Opportunity

We are seeking a hands‑on Customer Service & Dispatch Manager to lead a team of customer service representatives and dispatchers in a fast‑paced service environment. This is a working management role for someone who enjoys being on the front line, taking ownership of daily operations, and driving team performance while delivering exceptional customer service.

Responsibilities

• Supervise and support a team of 10-12 Customer Service Representatives and Dispatchers
• Oversee daily dispatch and customer service operations
• Ensure phones are properly staffed and customer issues are resolved promptly
• Coach, mentor, and develop team members
• Monitor workflows, scheduling, and service levels to maintain operational efficiency
• Handle escalated customer concerns and provide effective solutions
• Collaborate with operations and field teams to ensure seamless service delivery
• Maintain accuracy within dispatch and service management systems
• Identify process improvements and implement best practices

Qualifications

• Previous experience as a Customer Service Manager required
• Proven ability to lead from the front and manage a high-performing team
• Strong leadership skills with a proactive, take-charge attitude
• Excellent multitasking and organizational abilities
• Comfortable working in a fast-paced environment
• Strong computer and system skills
• Previous dispatch experience preferred
• Construction industry experience strongly preferred, with HVAC experience a plus
• Experience with Great Plains and/or Service Management software is highly desirable
• Self‑starter who can work independently while effectively managing a team

Why Join Us?

• Competitive salary starting at $65K+
• Stable, growing company
• Leadership opportunity with direct impact on operations
• Comprehensive benefits package after 60 days
• Collaborative team environment