Operations Manager BWH

massgeneralbrigham; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

The Brigham and Women's Hospital, Inc. is seeking an Operations Manager to oversee and optimize the organization’s operational processes, ensuring efficiency, productivity, and effective resource utilization.

You will work closely with senior leadership to establish targets, monitor progress, and drive continuous improvements across departments. Key responsibilities include developing strategies, aligning goals with organizational objectives, managing procurement and inventory, and implementing

Responsibilities

• Develop and implement operational strategies, goals, and plans aligned with the organization's objectives.
• Collaborate with senior management to define operational targets and monitor progress towards achieving them.
• Identify opportunities for process optimization, streamlining workflows, and improving operational efficiency.
• Analyze existing processes, recommend enhancements, and implement changes to drive productivity and cost-effectiveness.
• Allocate and manage resources effectively, including personnel, equipment, and materials, to meet operational requirements.
• Set performance metrics, establish Key Performance Indicators, and monitor performance against targets.
• Implement quality control measures, conduct audits, and address any non-compliance issues promptly.
• Oversee the procurement, inventory management, and distribution processes.
• Identify and assess operational risks, develop risk mitigation strategies, and implement appropriate controls.
• Generate regular reports on operational performance, key metrics, and project updates.

Skills

Operations management

Team leadership

Process improvement

Resource planning

Data-driven decision making

Kronos payroll system

Tools

Kronos

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

Responsible for overseeing and optimizing the operational processes of the organization including ensuring efficiency, productivity, and effective utilization of resources.

Essential Functions

• Develop and implement operational strategies, goals, and plans aligned with the organization's objectives.
• Collaborate with senior management to define operational targets and monitor progress towards achieving them.
• Identify opportunities for process optimization, streamlining workflows, and improving operational efficiency.
• Analyze existing processes, recommend enhancements, and implement changes to drive productivity and cost-effectiveness.
• Allocate and manage resources effectively, including personnel, equipment, and materials, to meet operational requirements.
• Set performance metrics, establish Key Performance Indicators, and monitor performance against targets.
• Implement quality control measures, conduct audits, and address any non-compliance issues promptly.
• Oversee the procurement, inventory management, and distribution processes.
• Identify and assess operational risks, develop risk mitigation strategies, and implement appropriate controls.
• Generate regular reports on operational performance, key metrics, and project updates.

Qualifications

Principles Duties and Responsibilities:

SERVICE:

• As a member of the Patient Care Team, the Operations Manager is responsible for ensuring that the patient and family members are attended to in a professional manner. The OperationsManager is responsible for responding to the needs of the patient/family members in a timely manner and maintains a professional and friendly demeanor at all times. As a lead member of this team, the Operations Manager is also responsible that other members of the team are responding to the needs of patients and families in a timely and professional manner.
• The Operations Manager will work cohesively as a member of the Patient Care Team and will take a proactive role in ensuring the smooth and efficient operation of the unit.
• Maintains hospital service standards, with particular attention to personal/behavioral, staff teamwork, and patient-staff interaction guidelines.

OPERATIONS AND FINANCE:

• Works cooperatively with the Nursing Director and Administrator, Finance and Operations, Nursing and Patient Care Services to develop and maintain systems for collectinginformation to measure unit (s) of productivity. Monitors management report expenditure, reports findings to Nursing Director and initiates plan as appropriate.
• Assists with the collection and analysis of budget information
• Completes weekly payroll (s) and enters data for schedules and actual staffing into Kronos system. Maintains Patient Classification system daily.
• Maintains staff records (i.e. use of sick time, FMLA, per diems, time schedules, staff turnover, license renewal, in-services/competencies, educational records.
• Meets with Administrator, Finance and Operations, Nursing and Patient Care Services on a frequent basis and as needed to ensure consistency of processes.

DATA MANAGEMENT:

• Manages relevant databases, promotes security of information along with maintaining and auditing data to ensure quality control of systems. Primary systems include scheduling, payroll, and patient classification.
• Develops and maintains systems to ensure confidentiality and integrity of patient record incompliance with hospital policies, procedures, and standards.
• Contributes to the development of policies, procedures and systems which assure theeffective operational functioning of the unit.
• Produces and maintains management data related to the operational needs and projects.

HUMAN RESOURCES:

• Supervises the daily activities of the Unit Coordinator and Procedure Room Assistants to ensure optimum performance.
• Oversees the maintenance of confidential personnel, changes of status, terminations and personnel requisitions.
• Ensures completion of Annual Infection Control, Fire and Safety, OSHA, and other regulatory requirements and maintains records.
• Participates in hiring, terminating, and performance evaluations of unit coordinators and other personnel as directed.
• Schedules unit coordinators time and approves changes, as appropriate.
• Oversees and/or coordinates department orientation.
• Supports Staff as a resource in information systems.

MATERIALS MANAGEM