BWH - BWFH Operations Specialist Substance Use Disorders

Partner's Healthcare; Boston (MA); Remote; USD 49.000 - 69.000; Vollzeit

Zusammenfassung

Mass General Brigham's Brigham and Women's Hospital is seeking an Operations Specialist for the Programs in Substance Use & Addiction Services across multiple sites.

The role supports patient access, workflow optimization, onboarding, and data reporting, collaborating with physicians, nursing, and leaders to implement new programs and ensure regulatory readiness.

Qualifikationen

• 2–3 years of healthcare administrative or operational experience.
• Associate's degree required; bachelor's in business, healthcare administration or related field preferred.
• Experience in a hospital, ambulatory or behavioral health setting preferred.

Aufgaben

• Coordinate day-to-day operations across PSAS programs and sites.
• Collaborate with clinical and administrative leaders to optimize workflows.
• Maintain schedules, onboarding, credentialing, and coverage.
• Lead operational projects and support implementation of new workflows and programs.
• Monitor reports and prepare routine analyses for leadership.

Kenntnisse

Organizational skills

Communication

Problem solving

Attention to detail

Multisite coordination

Outlook

Excel

PowerPoint

Teams

Epic

Ausbildung

Associate's degree

Bachelor's degree in Healthcare Administration

Tools

Epic Systems

MS Teams

Jobbeschreibung

Site

Site: The Brigham and Women's Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Operations Specialist - Programs in Substance Use & Addiction ServicesHelp keep innovative, compassionate addiction care moving forward across Mass General Brigham. The Operations Specialist provides multisite operational and administrative support for the Programs in Substance Use & Addiction Services (PSAS), with primary responsibility for the Brigham and Women's Hospital Addiction Consult Team and Bridge Clinic and the Brigham and Women's Faulkner Hospital Addiction Recovery Program.

Why This Role Matters

In this highly collaborative role, you will partner with physicians, nursing, behavioral health, and administrative leaders to support a continuum of inpatient and outpatient addiction care. You will help strengthen daily operations, patient access, team coordination, and the successful implementation of new programs and improvements across multiple sites.

What You'll Do

• Coordinate day-to-day operations across BWH ACT, BWH Bridge Clinic, and BWFH ARP, while flexing to support other PSAS programs.
• Partner with clinical and administrative leaders to support efficient workflows, patient access, scheduling, consult management, census tracking, and coverage.
• Maintain provider, staff, trainee, and program schedules; communicate operational changes and coordinate coverage.
• Coordinate onboarding and offboarding, including access, equipment, workspace, orientation, credentialing, and shared resources.
• Lead operational projects and new initiatives by maintaining plans, tracking deliverables, and supporting implementation of new workflows, programs, technology, and cross-training.
• Monitor Epic reports, schedules, clinical volumes, utilization, staffing, and other performance data; prepare routine and ad hoc reports, presentations, and analyses.
• Provide high-level administrative and meeting support, including complex calendars, agendas, minutes, action items, communications, records, purchasing, and event logistics.
• Identify operational gaps, troubleshoot issues, improve processes, and support quality, regulatory readiness, and compliance requirements.
• Provide flexible onsite and administrative cross-coverage during staffing transitions, vacancies, program growth, and periods of increased need.

Qualifications

At least 2-3 years of healthcare administrative or operational experience.

Associate's degree required; bachelor's degree in business, Healthcare Administration, or a related field preferred.

Experience in a hospital, ambulatory, behavioral health, addiction treatment, or similarly complex healthcare environment preferred.

Experience with project coordination, scheduling, onboarding, data reporting, or multisite operations preferred.

Skills for Success

Excellent organization, communication, problem-solving, and attention to detail.

Ability to work independently, take initiative, anticipate needs, and follow work through to completion.

Ability to manage competing priorities, complex schedules, projects, and deadlines in a fast-paced, multidisciplinary environment.

Professional, collaborative approach with clinical teams, administrative partners, senior leaders, and internal and external stakeholders.

Proficiency with Outlook, Excel, Word, PowerPoint, Loop, and Teams; Epic and familiarity with MGB systems preferred.

Work Environment

This is a primarily in-person, multisite role with regular presence at BWH and BWFH and onsite support at MGH and other MGB PSAS locations as needed. Local travel between sites is required, with limited remote work based on operational needs. This position has no direct supervisory responsibility but provides workflow guidance, training, orientation, and project coordination. The Operations Specialist also demonstrates responsible stewardship of MGB resources and supports purchasing, invoices, operational expenditures, resource utilization, and revenue cycle activities as assigned.

Remote Type

Onsite

Work Location

75 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

Pay Range $48,547.20 - $69,409.60/AnnualGrade 5At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.