Operations Manager - Boston, MA

Neo; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Neo Security is hiring an Operations Manager to keep our Boston office and day-to-day company operations running smoothly. Based full-time in our Boston, MA office, you’ll own office management, vendor and facilities relationships, internal tools and processes, and cross-functional operational projects that help the company scale efficiently.

You’ll work closely with People, Finance, IT, and the leadership team, acting as the person who makes sure the details behind a growing company are handled

Qualifications

• 4+ years in office management or operations.
• Strong organizational skills and attention to detail.
• Experience with vendor contracts and facilities.
• Excellent communication and service mindset.
• Ability to implement process improvements with limited oversight.
• Proficient with standard productivity tools and learning new tools.
• Based in or willing to relocate to the Boston, MA area and able to work in-office.

Responsibilities

• Oversee day-to-day office management for the Boston office, including facilities, supplies, vendor relationships, and workplace experience.
• Manage relationships with building management, landlords, and office vendors, negotiating contracts and resolving issues as they arise.
• Plan and execute internal events, offsites, and team celebrations, coordinating logistics, catering, and vendors.
• Own and improve internal operational processes and tools (e.g., expense management, equipment provisioning, office systems), identifying opportunities to increase efficiency as the company scales.
• Support new hire onboarding logistics, including workspace setup, equipment procurement, and first-week office experience.
• Partner with People/HR on office policies, employee experience initiatives, and culture-building activities.
• Partner with Finance on office-related budgeting, vendor invoicing, and expense tracking.
• Coordinate with IT on office technology needs, including equipment ordering, setup, and troubleshooting basic issues.
• Serve as the primary point of contact for office-related questions and issues from employees and visitors.
• Lead or support cross-functional operational projects as needed, from process documentation to ad hoc initiatives requested by leadership.
• Ensure the office is a safe, welcoming, and well-run environment, including managing security/access procedures for the space.

Skills

Organizational skills

Vendor management

Cross-functional collaboration

Communication

Process improvement

Productivity tools

Office administration

Relocation flexibility

Tools

Google Workspace

Microsoft 365

Slack

Asana

Job description

Neo Security is hiring an Operations Manager to keep our Boston office and day-to-day company operations running smoothly. Based full-time in our Boston, MA office, you’ll own office management, vendor and facilities relationships, internal tools and processes, and cross-functional operational projects that help the company scale efficiently. You’ll work closely with People, Finance, IT, and the leadership team, acting as the person who makes sure the details behind a growing company are handled well.

This role suits a highly organized, resourceful generalist who enjoys variety, takes ownership of problems without being asked, and wants to build the operational backbone of a fast-growing security company from the ground up.

What You'll Do

• Own day-to-day office management for the Boston office, including facilities, supplies, vendor relationships, and workplace experience.
• Manage relationships with building management, landlords, and office vendors, negotiating contracts and resolving issues as they arise.
• Plan and execute internal events, offsites, and team celebrations, coordinating logistics, catering, and vendors.
• Own and improve internal operational processes and tools (e.g., expense management, equipment provisioning, office systems), identifying opportunities to increase efficiency as the company scales.
• Support new hire onboarding logistics, including workspace setup, equipment procurement, and first-week office experience.
• Partner with People/HR on office policies, employee experience initiatives, and culture-building activities.
• Partner with Finance on office-related budgeting, vendor invoicing, and expense tracking.
• Coordinate with IT on office technology needs, including equipment ordering, setup, and troubleshooting basic issues.
• Serve as the primary point of contact for office-related questions and issues from employees and visitors.
• Lead or support cross-functional operational projects as needed, from process documentation to ad hoc initiatives requested by leadership.
• Ensure the office is a safe, welcoming, and well-run environment, including managing security/access procedures for the space.

Requirements

• 4+ years of experience in office management, operations, or a related generalist role, ideally at a startup or fast-growing company.
• Strong organizational skills and proven ability to manage multiple projects and vendors simultaneously without dropping details.
• Comfortable negotiating with and managing vendors, contractors, and building management.
• Excellent communication skills and a service-oriented mindset, with the ability to work well with employees and leadership at all levels.
• Proven ability to identify and implement process improvements without needing significant oversight.
• Proficiency with standard productivity tools (e.g., Google Workspace or Microsoft 365, Slack) and comfort learning new internal tools.
• A hands-on, no-task-too-small attitude, paired with the judgment to prioritize and el…
• Based in or able to relocate to the Boston, MA area, and available to work in-office full-time.

Nice to Haves

• Experience opening or standing up a new office space, including build-out or move logistics.
• Experience supporting People/HR functions such as onboarding, benefits administration, or culture programs.
• Familiarity with basic bookkeeping, expense management, or procurement tools (e.g., Expensify, Bill.com, Ramp).
• Experience in cybersecurity, technology, or another fast-paced technical industry.
• Project management experience or certification (e.g., PMP), or comfort using project tracking tools (e.g., Asana, Notion).
• Interest in growing into a broader Operations, People, or Chief of Staff role as the company scales.