Operations Manager - Attractions & Guest Experience

Malibu Jack's; Lafayette (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Five Star Park & Attractions in Lafayette, IN is seeking an Operations Manager to lead a team of attraction operators, technicians, and customer service staff. You will drive daily operations, safety, and guest satisfaction while maintaining strong teamwork and clear communication.

The role requires 21+, a high school diploma or GED, and at least one year in management, with weekend availability and capacity to work up to 45 hours weekly.

Qualifications

• Must be at least 21 years of age.
• Must have a high school diploma or GED; or equivalent combination of relevant education and experience.
• Must have at least one year of management or supervisory experience.
• Experience in Restaurant/Food & Beverage Management is required.
• Must be able to work weekends and holidays.
• Must be able to work up to 45 hours per week, available every weekend.
• Able to stand for long periods of time.
• Able to lift 39lbs unaided.
• Valid driver’s license required.
• Authorized to work in the United States.

Responsibilities

• Supervise a diverse team of 15-50+ employees, ensuring efficient daily operations.
• Maintain accurate records of employee attendance on a daily basis.
• Conduct periodic checks on attraction operators, ensuring accurate and safe operation of attractions.
• Train and communicate with Shift Lead and Front Desk Lead positions on a daily basis.
• Proficiently operate all attractions and maintain day-to-day notes on staff performance.
• Keep employees informed on culture, standards, and updates such as sales specials or new job opportunities.
• Communicate daily with team members, fostering a strong teamwork ethic and attitude.
• Maintain a safety-focused attitude at all times.
• May be required to oversee specific roles such as scheduling, redemption, cleaning supplies, etc.
• Be on call for special projects or holidays.
• Strong teamwork ethic and attitude.
• Passion for the work and commitment to delivering exceptional customer service.
• Time management and a sense of urgency.

Skills

Leadership

Communication

Time management

Customer service

Education

High school diploma or GED

Job description

Five Star Park & Attractions in Lafayette, IN is seeking an Operations Manager to lead a team of attraction operators, technicians, and customer service staff. You will drive daily operations, safety, and guest satisfaction while maintaining strong teamwork and clear communication.

The role requires 21+, a high school diploma or GED, and at least one year in management, with weekend availability and capacity to work up to 45 hours weekly.