Operations Manager

Malibu Jack's; Milford (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

Five Star Park & Attractions in Cincinnati (Milford), OH is seeking an Operations Manager to lead a team of attraction operators, technicians, and front desk staff. You will plan daily operations, implement safety protocols, and drive service excellence across all park activities.

The ideal candidate has at least one year of management experience, a high school diploma or GED, and the ability to work weekends and up to 45 hours per week. Strong leadership and communication are essential.

Qualifications

• Must be at least 21 years of age.
• Must have at least one year of management or supervisory experience.
• Experience in Restaurant/Food & Beverage Management is required.
• Must be able to work weekends and holidays.
• Must be able to lift up to 39 lbs.
• Valid driver’s license required.
• Authorized to work in the United States.

Responsibilities

• Plan and organize day-to-day operations to optimize productivity and efficiency across all attractions.
• Supervise a diverse team of 15-50+ employees and maintain high customer service standards.
• Implement safety protocols and ensure compliance with safety standards.
• Train and communicate with shift leaders and front desk staff to align on goals.
• Oversee scheduling, inventory control, and supply management for smooth operations.
• Handle special projects, holiday operations, and emergency situations as needed.
• Demonstrate strong leadership and develop talent within the team.

Skills

Team leadership

Customer service

Safety compliance

Shift coordination

Attendance tracking

Education

High school diploma or GED

Job description

Operations Manager

Location - Scene 75 - Cincinnati (Milford), OH

Position Type – FT Salary

Job Summary:

We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees within our Family Entertainment Center (FEC). This role is integral to planning, organizing, and implementing strategies that enhance park operations while ensuring a fun, efficient, and safe environment. The ideal candidate will demonstrate strong leadership skills, a commitment to safety, and a passion for delivering exceptional customer service, all while striving to improve productivity and efficiency in our operations.

Accountabilities:

• Supervise a diverse team of 15-50+ employees, ensuring seamless daily operations and maintaining a high standard of customer service.
• Maintain accurate records of employee attendance and performance metrics on a daily basis.
• Conduct periodic checks on attraction operators to ensure the safe and efficient operation of all attractions.
• Train and communicate regularly with Shift Lead and Front Desk Lead positions to align on goals and strategies.

Principal Duties and Responsibilities:

• Plan and organize day-to-day operations to optimize productivity and efficiency across all attractions.
• Implement strategies to enhance team performance, safety protocols, and customer service initiatives.
• Foster a culture of teamwork and open communication among team members to drive engagement and satisfaction.
• Maintain a proactive safety-focused attitude, ensuring that all operations comply with safety standards.
• Oversee specific roles such as scheduling, inventory control, and supply management to ensure smooth operations.
• Serve as the point of contact for special projects, holiday operations, and any emergency situations that may arise.
• Strong leadership and team management abilities, with a focus on developing talent and fostering a positive work environment.
• Excellent attention to detail and a commitment to operational excellence.
• Passion for hospitality and delivering exceptional customer service.
• Effective time management skills and the ability to prioritize tasks in a fast-paced environment.
• Strong communication skills, with the ability to motivate and inspire a diverse team.

Education, Qualifications, and Experience:

• Must be at least 21 years of age.
• Must have a high school diploma or GED; or equivalent combination of relevant education and experience.
• Must have at least one year of management or supervisory experience.
• Experience in Restaurant/Food & Beverage Management is required.
• Must be able to work weekends and holidays.
• Must be able to work up to 45 hours per week, available every weekend.
• Able to stand for long periods of time.
• Able to lift 39lbs unaided.
• Valid driver’s license required.
• Authorized to work in the United States.

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Five Star Parks & Attractions participates in the E-Verify program.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.