Operations Manager – Lead Team & Guest Service

Malibu Jack's; Milford (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

Five Star Park & Attractions in Cincinnati (Milford), OH is seeking an Operations Manager to lead a team of attraction operators, technicians, and front desk staff. You will plan daily operations, implement safety protocols, and drive service excellence across all park activities.

The ideal candidate has at least one year of management experience, a high school diploma or GED, and the ability to work weekends and up to 45 hours per week. Strong leadership and communication are essential.

Qualifications

• Must be at least 21 years of age.
• Must have at least one year of management or supervisory experience.
• Experience in Restaurant/Food & Beverage Management is required.
• Must be able to work weekends and holidays.
• Must be able to lift up to 39 lbs.
• Valid driver’s license required.
• Authorized to work in the United States.

Responsibilities

• Plan and organize day-to-day operations to optimize productivity and efficiency across all attractions.
• Supervise a diverse team of 15-50+ employees and maintain high customer service standards.
• Implement safety protocols and ensure compliance with safety standards.
• Train and communicate with shift leaders and front desk staff to align on goals.
• Oversee scheduling, inventory control, and supply management for smooth operations.
• Handle special projects, holiday operations, and emergency situations as needed.
• Demonstrate strong leadership and develop talent within the team.

Skills

Team leadership

Customer service

Safety compliance

Shift coordination

Attendance tracking

Education

High school diploma or GED

Job description

Five Star Park & Attractions in Cincinnati (Milford), OH is seeking an Operations Manager to lead a team of attraction operators, technicians, and front desk staff. You will plan daily operations, implement safety protocols, and drive service excellence across all park activities.

The ideal candidate has at least one year of management experience, a high school diploma or GED, and the ability to work weekends and up to 45 hours per week. Strong leadership and communication are essential.