Operations Manager | Atlanta, GA

Oaks Services, LLC.; Atlanta (GA); On-site; USD 65,000 - 95,000; Full time

Job summary

12 Oaks Parking is seeking an experienced Operations Manager to develop and lead the teams at mixed-use parking facilities in Atlanta. You will directly oversee and be responsible for account performance to achieve financial, guest satisfaction, and client satisfaction objectives.

We provide first-class parking services and seek a friendly, outgoing individual with a desire to create a guest experience that exceeds all expectations.

Qualifications

• Parking management experience required.
• Valid driver’s license.

Responsibilities

• Oversee the entire valet operation at mixed-use facilities in Atlanta.
• Lead a team of valets with a focus on service excellence and inclusivity.
• Create and manage staff schedules to meet operational needs.
• Review and approve timesheets to align with payroll deadlines.
• Respond promptly to accidents, incidents, or safety concerns.
• Coach and counsel team members to ensure performance standards.
• Train staff on customer service, safety, and inclusion best practices.
• Maintain courteous and professional relationships with guests, partners, and colleagues.
• Perform other duties to support smooth operations.

Job description

About 12 Oaks Parking

12 Oaks is a family-owned valet and parking management company that has grown from 100 to over 1,000 employees across multiple regions. We operate on a foundation of Connections and Competence - believing that how we treat people and how well we do our jobs are equally important.

Our culture is built on three pillars:

Our Actions - What we do daily to build connections and demonstrate competence
Our Opportunities - How we exceed expectations and develop our skills
Our Culture - The shared values that sustain relationships and reinforce excellence

The Role

We are seeking an experienced Operations Manager to develop and lead the teams at mixed-use parking facilities in Atlanta. You will directly oversee and be responsible for account performance to achieve financial, guest satisfaction, and client satisfaction objectives. We provide first-class parking services and seek a friendly, outgoing individual with a desire to create a guest experience that exceeds all expectations. As the operations manager, you will have oversight of the entire parking operation(s).

What You'll Do

• Oversee the entire valet operation, ensuring smooth and efficient performance
• Lead a team of valets with a focus on operational excellence and outstanding customer service, fostering a productive, cooperative, and inclusive work environment
• Create and manage staff schedules to meet operational needs
• Review and approve staff timesheets in accordance with payroll deadlines
• Respond promptly to accidents, incidents, or safety concerns
• Coach and counsel team members while ensuring accountability and performance standards are met
• Train team members on customer service, safety, and inclusion best practices
• Perform all duties in a timely and effective manner, following company policies and procedures to achieve operational objectives
• Maintain courteous and professional relationships with guests, partners, subordinates, fellow associates, supervisors, and managers
• Perform other duties as assigned to support smooth operations

Requirements

• At least one year of previous parking management experience required
• Candidate must have a valid driver's license
• Candidate must be at least 18 years of age
• Candidate must have a clean motor vehicle record

12 Oaks is an equal opportunity employer. 12 Oaks does not discriminate based on race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

All applicants must submit to and pass pre-employment testing to include background check and MVR (motor vehicle record) review.