Operations Manager (AP)
WeAssist.io
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
WeAssist is seeking a Full-Time Operations Manager to join remotely and act as the CEO’s right-hand operator across Sales, Marketing, Customer Success, and Product. You will own day-to-day execution, optimize SOPs, and manage high-volume communications while supporting executive travel and logistics.
In this role you will coordinate events, oversee client communities, and drive KPI-driven performance. The position offers growth into a COO-level role within a fast-growing AI-driven company with
Responsibilities
- Act as the CEO's right-hand operator, owning day-to-day execution across Sales, Marketing, Customer Success, and Product
- Own and optimize company-wide SOPs, processes, and systems
- Oversee setter and closer activity, monitoring responsiveness, speed-to-lead, and follow-up protocols
- Manage 500 to 1,000+ daily messages across internal channels and client groups
- Protect the CEO's time by taking routine troubleshooting and coordination off her plate
- Coordinate around 6 major events per year, including 3-day virtual bootcamps and in-person masterminds
- Build onboarding workflows, tracking systems, and accountability protocols
- Grow into a COO-level role as the business scales
Job description
Hiring: Full-Time Operations Manager - Remote
An AI-driven business ecosystem – Building AI tools, marketing systems, and coaching programs that help entrepreneurs slash labor costs, save time, and build high-converting funnels.
$1M+ in subscription sales within months of launch – Their flagship AI business lab now carries a valuation of over $20M.
700+ entrepreneurs served globally – With documented success stories across a fast-growing, high-ticket client community.
Led by an award-winning founder – 13+ years in marketing and AI, an international keynote speaker, and a multi-award business competition winner.
Masterminds, bootcamps & live events – From virtual bootcamps to luxury in-person masterminds across the US.
Fast, ambitious, and growing – A high-energy team where speed, ownership, and excellence are the standard.
Led by a Founder Who Cares – Reef Colman built WeAssist to empower individuals and create meaningful opportunities that support families.
Fast & Purposeful Recruiting – We move quickly but prioritize long-term fit, stability, and growth over just filling roles.
Connecting Global Talent – With 100+ outsourced professionals and growing, we link top talent worldwide with thriving US businesses.
Giving Back Matters – From building schools to feeding the homeless, we believe true success means making a difference.
An Inclusive & Thriving Culture – Your skills and unique gifts matter. We create an environment where outsourced professionals don't just work—they grow.
- Act as the CEO's right-hand operator, owning day-to-day execution across Sales, Marketing, Customer Success, and Product
- Work hands-on with department leads to keep teams, projects, and priorities aligned
- Own and optimize company-wide SOPs, processes, and systems
- Oversee setter and closer activity, monitoring responsiveness, speed-to-lead, and follow-up protocols
- Enforce Customer Success SOPs and audit client response quality and resolution speed
- Step in immediately when operational breakdowns happen—identify bottlenecks and fix them fast
- Monitor, organize, and process 500 to 1,000+ daily messages across internal channels and client groups
- Oversee communications for 1,000+ high-ticket clients across multiple online communities
- Stay responsive on Slack and WhatsApp (phone and laptop) across Australian and US time zones
- Maintain clean tracking systems and notes so no client inquiry or action item is missed
- Protect the CEO's time by taking routine troubleshooting, follow-ups, and coordination off her plate
- Support the CEO with administrative and travel logistics, including flights, hotels, venue scouting, calendar alignment, and meeting notes
- Call clients directly to resolve escalations and service disputes with confidence
- Represent the brand on partnership, business development, and vendor calls—gathering intel and taking detailed notes
- Coordinate around 6 major events per year, including 3-day virtual bootcamps and in-person masterminds
- Manage cohort schedules, attendee communications, onboarding, and workshop materials
- Oversee end-to‑end venue, catering, and attendee logistics for US-based luxury masterminds
- Track participant accountability across workshops and cohorts
- Travel to US-based events when required (frequency depends on location)
- Define, track, and optimize KPIs across all departments
- Run weekly performance reviews and operational check-ins
- Proactively follow up with team members throughout the day so nothing slips
- Book calls immediately when team members are unresponsive or behind on deadlines
- Use data to drive decisions, improvements, and prioritization
- Work inside the company's internal AI operating system—the central hub for project management, fulfillment, and reporting
- Oversee operational data and customer journeys in GoHighLevel, Skool, Circle, and Wistia
- Understand automation workflows (Zapier, Make.com, Claude, ChatGPT) well enough to manage technical team members and evaluate system health
- Leverage AI to work faster—from organizing spreadsheets to building reports
- Build and refine client onboarding workflows, tracking systems, and accountability protocols
- Collaborate with department leads to optimize performance metrics and automated reporting dashboards
- Grow into a true COO-level role as the business scales
- Protect the CEO's Time at All Costs – The #1 culture rule: handle what you can so leadership can focus on growth.
- Speed & Directness – Action over contemplation; fast, concise, no-fluff communication.
- Proactive Ownership & Resourcefulness – Find the answer in the CRM or Slack before escalating—never wait for orders.
- Extreme Organization & Quality Control – Uncompromising standards, because the details matter.
- Continuous Learning & AI Mastery – Always learning, always leveling up with the latest AI tools.
If you love speed, ownership, and being surrounded by ambitious people, you'll feel right at home here.
Joining this client means not just filling a role but embarking on a personal development journey. The growth potential is substantial, with opportunities to:
- Path to COO – A real opportunity to grow into a COO-level role as the company scales.
- World-Class Professional Development – Sponsorship for elite industry training and weekly internal AI masterclasses.
- Free Elite AI Mastermind Access – Full access to the company's premium AI mastermind program.
- High-Level Networking – Exposure to top-tier entrepreneurs at luxury masterminds and live events.
- Travel Perks – Travel expenses covered for US events and luxury retreat accommodations.
- Learn from a Leading AI Marketer – Work directly with a founder who's at the forefront of applying AI to business.
- Daily Flexibility – Work is spread across time zones, so you have freedom during the day as long as you stay responsive.
- 13th Month Bonus (Wild right?! )
- Permanent work-from-home / remote set-up
- Health insurance
- Dental insurance
- Mental health insurance
- Great starting salary
- Growth opportunity
- Performance-based raises
- Prizes and bonuses
- Full-Time, 6 Days Per Week, Minimum 10 Hours/Day – This is NOT a traditional 9-to-5 or 5-day role. You’ll work 6 days a week and stay highly responsive throughout waking hours (approx. 6:00 AM – 7:00 PM). Shift is aligned to AEST (Australian Eastern Time).
- Philippines-Based Candidates: shift starts no later than 3:00 AM Manila time, with 4–6 hours of Saturday coverage.
- LATAM-Based Candidates: shift starts no later than 9:00 AM EDT, with a couple of hours of Sunday coverage.
- Mobile Responsiveness: constantly watching Slack and WhatsApp on your phone.
- Focused Laptop Blocks: computer time is for meetings, GoHighLevel audits and spreadsheets.
- Launch Periods: expect more hours during launches, including weekends.
- Attire - business casual when in meetings
- Professional setup
- Clean background
- Good camera
- Good microphone
- Strong wifi
- GoHighLevel (GHL) CRM
- Slack
- Skool & Circle (community platforms)
- Wistia
- ChatGPT & Claude
- Zapier & Make.com (understanding, not building)
- Google Sheets / Spreadsheets
Our client is an AI-driven business ecosystem on a mission to impact 1 million entrepreneurs by making business simple, scalable, and sustainable—even for those with zero tech or marketing experience. Their suite of offerings includes a subscription-based AI business lab, a proven AI marketing framework, an AI marketing agency, a 10-week AI accelerator for SMEs, elite masterminds, live events, and custom AI tools. Clients use their systems to build high-converting funnels, cut labor costs with AI, and generate consistent high-ticket revenue.
Founded by a marketing and AI leader with 13+ years of experience working alongside some of the most recognizable consumer brands, the company hit $1M+ in subscription sales within months of launch and now carries a $20M+ valuation, serving 700+ entrepreneurs worldwide. It's a fast-paced, high-standards environment where you'll work directly with the founder and see the impact of your work every single day.
Your next big opportunity starts here—ready to take the leap?
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
