Operations Manager - Aftermarket Service and Repair

Hydro - US Facilities; Denver (CO); On-site; USD 120,000 - 180,000; Full time

Job summary

Hydro - US Facilities is seeking a seasoned operations leader to take full responsibility for the Denver aftermarket pump service and repair facility, overseeing a diverse team of mechanics, machinists, engineers and support staff to deliver quality repairs and rapid turnaround.

You will drive the annual business plan, partner with sales on quotations, implement cost-reduction initiatives, mentor staff, and maintain safety and equipment standards to ensure outstanding customer service.

Qualifications

• Experience in pump/rotating equipment repair and troubleshooting.
• Strong business acumen with P&L management.
• Proven leadership in manufacturing with cross-functional collaboration.
• Excellent communication with staff and executives.
• Ability to mentor and develop team.

Responsibilities

• Lead the Denver aftermarket pump service and repair facility.
• Manage exempt and non-exempt personnel including shop staff.
• Ensure annual business plan goals for expenses, utilization and productivity.
• Collaborate with Sales on quotations and customer experience.
• Develop and implement process improvements to delivery and costs.
• Ensure safety policies and regulatory compliance.
• Maintain equipment and facilities.

Skills

Leadership

Profit & loss management

Communication

Team mentoring

Pump industry knowledge

Education

Journeyman machinist apprenticeship or equivalent

Mechanical Engineering degree a plus

Tools

MS Office Suite

ERP System

Job description

Our company works with our valued customers around the world to optimize the performance and reliability of their pumping systems by evaluating and understanding root causes of pump degradation or failure and by providing unbiased engineering analysis, quality workmanship, and responsive field service for improved plant operation.ESSENTIAL JOB RESPONSIBILITIES:Full leadership responsibility for the Denver aftermarket pump service and repair facility that handles custom repairs.Actively manage all personnel including exempt and non-exempt, mechanics, machinists, engineers and office staff.Ensure the annual business plan, including expense management, utilization and productivity are met or exceeded.Actively partner with leadership in a matrix environment, thereby having a strong influence on the operations and strategy of the team in collaboration with Sales developing strong working relationships.Effectively interact with the shop and communicate with all employees on a daily basis.Attract, identify, develop and retain organization/department talent in an ongoing effort to support the growth philosophy. This includes employee performance management, succession planning, and individual mentoring and development.Develop and implement process improvements, which continuously improve on-time delivery, reduce operating and product costs and reduce product lead times.Collaborate effectively with the sales force on quotations.Interface with customers, suppliers and internal teams to deliver a superior customer experience. This includes willingness to participate in sales calls.Ensure quality goals are met for our products/services.Implement and manage safety policies and guidelines for employees and the facility.Responsible for meeting compliance on company policies and procedures.Ensure equipment is maintained.EXPERIENCE:- Ideal candidate will have a background with hands on, large pump repair with the ability to troubleshoot pumps or rotating equipment issues.Strong business acumen with demonstrated experience managing profit/loss.Demonstrated leadership ability in a manufacturing environment, ability to delegate effectively in a team environment, to mentor and develop others and have a high level of collaboration and interaction with the sales team.SKILLS:- 10 years of pump industry and/or rotating equipment and manufacturing processes.Strong leadership skills with the ability to create a collaborative, positive culture.Strong cost center management experience.Good communication skills with all employees and executive management.MS Office Suite and ERP System proficiency.EDUCATION:- Completion of a journeyman machinist or mechanic apprenticeship or equivalent experience desired.Mechanical Engineering or Degree a plus.