Operations Manager

Hawaiian Bros Island Grill - ORG; Wichita (KS); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Operations Manager to oversee restaurant operations and support the management team in driving sales and profitability. This role involves managing staff, ensuring compliance with safety and service standards, and supporting financial performance through effective inventory management and scheduling. The ideal candidate will demonstrate strong leadership skills, a commitment to employee development, and a passion for delivering exceptional customer service. Join a dynamic team where your contributions will directly impact the success of the restaurant and its team members.

Qualifications

• Experience in managing restaurant operations and staff.
• Strong financial acumen and ability to analyze performance metrics.

Responsibilities

• Manage restaurant operations and support the General Manager.
• Ensure compliance with safety and sanitation standards.
• Assist in hiring, training, and evaluating employees.

Skills

People Management

Financial Management

Inventory Management

Time Management

Customer Service

Education

High School Diploma

Bachelor's Degree in Business Management

Job description

Job Description

The Operations Manager (OM) manages the restaurant operations during scheduled shifts. Responsible for supporting the General Manager (GM) and Assistant General Manager (AGM) in achieving sales and profit goals through the implementation and enforcement of company policies, procedures, and standards. Assists the AGM with scheduling, inventory management, and disciplinary actions. Participates in employee evaluation, hiring, and training processes.

Key Accountabilities

Job Essentials Roles & Responsibilities:

• Demonstrate the company’s Vision and Values: People First, Power of the Team, Open Communication, Focus and Accountability, Speed and Simplicity, and Excellence.
• Monitor and document crew member performance; support their development.
• Identify and communicate employee concerns; assist in addressing them.
• Educate and empower crew members to resolve guest issues and meet service standards.
• Support financial objectives through staff motivation and marketing strategies.
• Schedule shifts considering employee needs and business requirements.
• Manage crew clock-ins, clock-outs, and breaks; enforce punctuality.
• Support inventory management, including organizing supplies, assisting with deliveries, and calculating food and labor costs.

People Management:

• Develop and motivate trainers and team leads; evaluate performance.
• Ensure compliance with productivity and service standards.
• Support team through change management.

Quality Management:

• Ensure adherence to QSC, safety, and sanitation standards.
• Maintain equipment and communicate maintenance needs.
• Assist in executing marketing programs and new initiatives.
• Participate in meetings, share feedback, and identify best practices.
• Meet deadlines through effective time management and delegation.

Financial Management:

• Support the restaurant's financial performance.
• Identify performance trends and improvement opportunities.
• Document cash, receipts, food costs, and expenses accurately.
• Assist in preparing financial reports.

Disclaimer: This posting is for a position in a restaurant operated by an independent franchisee, not Hawaiian Bros, Inc. The franchisee is responsible for employment decisions. Hawaiian Bros, Inc. is not involved in hiring or employment policies. The franchisee is the employer. This posting provides general information and does not list all job functions. We are committed to equal employment opportunity.