Operations Manager

Opportunity Interactive; Weymouth (MA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

Life insurance

Long‑Term Disability

401(k) with company match

Paid vacation

Sick leave

Paid holidays

Employee Assistance Program

Voluntary insurance options

Job summary

Opportunity Interactive is seeking an Operations Manager for the Southshore MA locations. You will direct growth, profitability, and safety across the sites, ensuring superior customer service and efficient operations.

The role calls for leadership of service, delivery, and sales operations, strong budget management, and collaboration with the executive team to meet KPI targets.

Qualifications

• Bachelor's Degree or equivalent work experience required; industry experience preferred.
• Proficient user of Microsoft Office (prior experience with customized internal programs preferred).
• Demonstrated ability to work as part of a team.
• Strong sense of professionalism and ability to maintain discretion.
• Well-developed verbal and written communication skills.
• Must have a valid driver's license and a clean driving record.

Responsibilities

• Oversee operations for Southshore locations with responsibility for growth, EBITDA, and safety.
• Ensure high levels of customer service, operational effectiveness, and profitability.
• Lead and mentor location managers, including hiring and performance management.
• Implement daily operating procedures to ensure employees perform at or above expectations.
• Develop annual budgets and departmental goals with the Executive Team.

Skills

Team player

Communication

Professionalism

Driver's license

Discretion

Education

Bachelor's Degree or equivalent

Tools

Microsoft Office

Job description

Operations Manager | $90,000 - $110,000 Salaried

Local HVAC, Plumbing and Energy Delivery company is hiring an Operations Manager.

Location: Southshore MA

Job Summary

The Operations Manager has the primary overall responsibility for the Southshore locations. Manages all facets of these locations with accountability for the location's growth, EBIDTA, and Safety with a focus on profit and loss. Accountable for the overall direction of the locations' activities to ensure high levels of customer service, operational effectiveness, employee productivity and profitability.

Benefits

• Medical insurance with company contribution for individual and family coverage, plus FSA and HSA options
• Dental and Vision insurance
• Basic Life and AD&D insurance
• Long-Term Disability coverage
• 401(k) plan with company match
• 80 hours of accrued vacation
• 40 hours of sick leave
• 9 paid holidays, including floating holidays
• Employee Assistance Program
• Group rates on voluntary insurance options, including Disability, Accident, Life, Cancer, Critical Illness, Hospital Confinement, and supplemental Dental coverage

Measurements of Success

• Customer service, meeting and exceeding the requirements of the customer consistent with the our program which covers HVAC, electrical, plumbing, and fuel delivery
• Salesmanship, or the capacity to capitalize on sales growth opportunities as well as supporting the Division's sales and marketing efforts
• Experience, the insight to understand the nature of the energy business and plan accordingly
• Mentoring and Coaching, establishing consistent behavior that encourages the development of direct reports within these Locations and assuring consistent behavior within the management team
• Leadership responsibility for all service, delivery, office and sales department operations
• Works with and assists in the recruiting, hiring and performance of employees
• Evaluates, coaches, and communicates regularly with department managers
• Responsible for all aspects of safety including appropriate personal protective equipment, proper lifting of heavy parts and equipment, hazardous materials handling, and general safety awareness
• Responsibility for the implementation of daily operating procedures to ensure employees understand the correct procedures to perform their daily responsibilities at or above expectation
• Schedule and facilitate regular department and safety meetings
• Understands, follows, and advocates company policies and local, state and federal rules, regulations, codes and licensing
• Analyzes service, delivery, and sales department productivity reports to improve efficiency and maximize productivity
• Controls inventory to maintain appropriate levels and develops and institutes processes for maintaining accurate inventory records
• Establishes competitive and financially responsible margins
• Develops an annual budget and departmental goals with members of the Executive Team
• Creates and supplies information for determining performance of Key Performance Indicators ("KPI's")

What it takes

• Bachelor's Degree or equivalent work experience required, industry experience preferred
• Proficient user of Microsoft Office (prior experience with customized internal computer programs preferred)
• Demonstrated ability to work as part of a team
• Strong sense of professionalism and ability to maintain discretion
• Well-developed verbal and written communication skills
• Must have a valid driver's license and a clean driving record

We are an equal opportunity employer

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.