Operations Manager

Excel Hotel Group; West Chatsworth (CA); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

401(k) matching

Paid time off

Dental insurance

Opportunity for advancement

Job summary

Excel Hotel Group in California is seeking an experienced Operations Manager to drive day-to-day hotel operations and achieve revenue, guest, and associate satisfaction targets. You will coordinate and manage multiple departments to ensure smooth service delivery and adherence to brand standards.

The ideal candidate has at least 2 years of supervisory experience in hotel operations, a proven ability to lead diverse teams, and a commitment to delivering exceptional guest experiences while

Qualifications

• Minimum 2 years of supervisory experience.
• Reports to General Manager.
• Experience at properties of similar size and quality.

Responsibilities

• Supervise Front desk, housekeeping, maintenance, and F&B.
• Ensure guest and associate satisfaction and efficient operations.
• Varied schedule including evenings, nights, and weekends.
• Implement standards and operating procedures.
• Coach and train new associates.

Skills

Supervisory experience

Operations management

Guest service

Team coaching

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts

Job Summary

The Operations Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and efficient hotel operations. The successful candidate will coordinate, direct and manage day-to-day operations for the hotel.

Responsibilities

• Position will be responsible for supervising/managing/overseeing the following departments: Front desk, housekeeping, maintenance and Food and Beverage.
• Ensure guest and associate satisfaction and efficient hotel operations
• Position will be required to work a varied schedule that may include evenings, nights, and weekends.
• Implement standards and operating procedures.
• Coach and train new associates

Qualifications

• Requires a minimum of 2 year(s) of supervisory experience.
• This position reports to: General Manager
• Must have experience at properties of similar size and quality.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.