Operations Manager

Valor Hospitality Partners; Atlanta (GA); Sur place; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Daily Pay

Team Member Hotel Discount

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Résumé du poste

Valor Hospitality Partners is seeking an Operations Manager to oversee hotel operations across Front Office, Food & Beverage, Housekeeping, and Engineering. You will lead staff, ensure guest service excellence, and drive profitability.

You will collaborate with department heads, implement SOPs, and monitor performance to meet property goals while maintaining high standards of safety and compliance. This on-site role offers growth within a global hospitality platform.

Qualifications

• Bachelor’s Degree in Hospitality Mgt, Business Admin, Marketing, Economics preferred.
• A minimum of two-year experience in a hotel management or leadership position.
• Ability to perform critical analysis and manage wide-range of information.
• Excellent oral, written and presentation skills that properly reflect the Foundation Image.
• Listen effectively and communicate information to management, staff and guests.

Responsabilités

• Ensure that each department delivers a consistently high standard of guest service and maximize profitability.
• Plan and direct the hotel main operations including quality, standards, cleanliness and guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure smooth day-to-day operations.
• Conduct regular operations meetings with all department leaders to discuss routine matters and performance targets.
• Fill in for the General Manager in their absence and at various meetings and events.
• Be responsible for maximizing profit through the highest standard of service.
• Ensure consistent SOP implementation across all Departments.
• Be responsible for day-to-day queries, complaints or problems that arise.
• Monitor the hotel functions book and updates.
• Forecast hotel business weekly with GM and Sales Manager.
• Maximize financial opportunities and up-selling throughout the hotel.
• Carry out Duty Management shifts as required.
• Conduct regular fire walks and Health & Safety audits.
• Promote positive employee relations through effective communication and team meetings.
• Carry out regular inspections of all departments for guest service, cleanliness, grooming.

Connaissances

Leadership

Operations management

Cost controls

Staff supervision

Communication

Guest service excellence

Formation

Bachelor's Degree - In Hospitality Mgt, Business Admin, Marketing, Economics preferred

Description du poste

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

The Operations Manager supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

ESSENTIAL RESPONSIBILTIES

• Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all outlets. Maintain effective cost controls in all areas.
• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meeting with all department leaders to discuss routine operational matters, departmental performance targets and guest feedback.
• Fill in for the General Manager in their absence and at various meetings & events.
• Be responsible for maximizing profit through the consistent delivery of the highest standard of service.
• Ensure consistent implementation and review of SOPs throughout all Departments.
• Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
• Monitor the hotel functions book and familiarize yourself with all updates & amendments.
• Liaise daily with the GM and Sales Manager to forecast Hotel business on a weekly basis and plan accordingly.
• Maximize financial opportunities and achieve pro-active up-selling environment throughout the hotel.
• Carry out Duty Management shifts as required.
• Conduct regular fire walks and Health & Safety audits.
• Promote a positive employee relations culture through effective communication and regular team meetings.
• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
• Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Bachelor’s Degree - In Hospitality Mgt, Business Admin, Marketing, Economics preferred
• A minimum of two-year experience in a hotel management or leadership position.
• Ability to perform critical analysis and manage wide-range of information.
• Excellent oral, written and presentation skills that properly reflect the Foundation Image.
• Listen effectively.
• Ability to delegate, manage manpower and organize complex projects and establishes priorities consistent with department/hotel objectives.
• Communicate information and hotel services to management, staff and guests.

PHYSICAL DEMANDS

• Ability to stand for extended periods of time.
• Lift, pull, push, bend, and move items to support the hotel and outlets

BENEFITS PACKAGE

• Competitive Salary
• Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement