Operations Manager

Global Medical Response; Waco (TX); On-site; USD 100,000 - 105,000; Full time

Job summary

Global Medical Response in Waco, TX seeks an experienced Operations Manager to lead day-to-day operations, align with AMR objectives, and drive customer satisfaction across emergency and relocation services.

The role requires a Bachelor’s degree in business or healthcare, 3+ years of general management with financial oversight, 2+ years EMS operations, and a proven track record in cross-functional leadership. Strong budget control and disaster planning are essential.

Qualifications

• Bachelor's degree in business, healthcare or appropriate field of study.
• Three years minimum in general management with financial oversight and supervision.
• Proven ability to build relationships with internal and external customers.
• Two years EMS operations experience required.
• Driving record compliant with AMR policy for insurability.

Responsibilities

• Manage day-to-day operations to meet organizational objectives and values.
• Analyze markets and plan service supply to match customer demand.
• Ensure optimal service levels with agencies, hospitals and EMS providers.
• Plan, control and monitor operating budgets for areas of responsibility.
• Drive revenue growth and cost reduction through marketing and business development.

Skills

Management experience

Financial management

Employee supervision

Emergency medical operations

Driving record compliance

Education

Bachelor's degree in business/healthcare or appropriate field of study

Job description

Operations Manager

Location: Candidate must reside in Waco, TX

Annual Compensation: $100,000 - $105,000 DOE

Why Choose GMR?

Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you'll embark in meaningful work that will make an impact on you and the customers we service. View our employees' stories on how we provide care to the world at www.AtaMomentsNotice.com.

GMR's Core Behaviors

keep care at the center, raise your hand,seekto understand, find a way together and be accountable-uniteour teamsand set us apart in emergency medical services.

Overview

The purpose of this position is to managethe day-to-day operations and to meet the values, guidingprinciples,operatingand strategic goals of AMR.A Manager of Operations must work to meet the business objectives of the organization by ensuring internal and external customer satisfaction andpositive community relations, retaining profitable market share and driving non-acquisition growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Demonstrate that internal customers are as valuable as externalcustomers,projectappreciationand respect for all team members.
• Analyze markets and develop plans which match the supply of out-of-hospital healthcare services appropriately to meet customer demands.
• Ensureoptimalservice levels to agencies, hospitals, and the medical community. Analyze informationregardingcustomer satisfaction,modifyprocesses, and counsel employees to ensurehigh levelsof customer service.
• Negotiate contract provisions and modifications. Participate in the resolution of issues with members of community and political groups and other agencies.
• Plan,controlandmonitoroperating budgets for assigned areas of responsibilities.
• Participate in marketing activities and business development to increase revenues and decrease costs.
• Prepare and analyze financial and other data reports. Make modifications to operations tocontaincosts.
• Design, implement andmaintainprocesses to maximize quality of operations.
• Ensure compliance with AMR policies and procedures.
• Ensure continuous quality improvement through clinical management, communications center, and protocol interaction.
• Establish a program for disaster planning and take control of situations as needed during times of disaster.
• Manage employee performance by setting and communicating standards, measuringresultsand providing feedback.
• Participate in the resolution of labor disputes and ensure effective relationships with union representatives.
• Monitor and ensure compliance with OSHA, EEO, and other applicable local, state, and federal laws governing business and employee relations.
• Manage inventory (including the fleet of vehicles) in a cost-effective manner.

Minimum Qualifications:

• Bachelor's degree in business,healthcareorappropriate fieldof study.
• Minimum of three years in general management experience, includingfinancial managementand employee supervision.
• Demonstrated effectivetrack recordcultivating relationships with internal and externalcustomer-base.
• Minimum of two years emergency medical operations experience.
• Drivingrecordin compliance with AMR policyregardinginsurability.

The application window for this position is anticipated to close on 9/30/26.

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EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.