Director Business Development and Customer Relations

Global Medical Response; United States; On-site; USD 90,000 - 110,000; Full time

Job summary

Global Medical Response (GMR) seeks a Director of Business Development & Customer Relations located in AL, MS, or FL. The role focuses on developing, securing, and maintaining contracts, improving client relations, and implementing strategic growth initiatives in local markets.

Responsibilities include planning revenue growth, managing proposals and sponsor activities, and coordinating education and marketing support to strengthen community relations.

Qualifications

• High school diploma or GED.
• BA in Business or equivalent experience required.
• Minimum of five (5) years of successful experience in securing and maintaining contracts and new business in a managed care environment.
• Minimum of three (3) years in public and preferably customer relations.
• Knowledge of pro-forma development and budget tracking required.
• EMS experience required.
• Must reside in MS, AL, or FL panhandle.

Responsibilities

• Prepare and implement annual Business Development Plan with focus on growth in revenues and new business.
• Maintain professional business development relations and contracting knowledge through workshops and networks.
• Monitor contract performance and report assessments to VP of Operations.
• Regularly meet with prospective clients to understand service needs and advocate for customers.
• Coordinate and write responses to RFPs for new or current business.
• Collaborate with regional directors for conference participation and awareness.

Skills

Business development

Public relations

Contracting

EMS experience

Budget tracking

Pro-forma development

Relationship management

Negotiation

Education

BA in Business or equivalent

Tools

Microsoft Office

CRM systems

Job description

Check out our careers site benefits page to learn more about our benefit options.

Director Business Development & Customer Relations

Must Reside in Alabama, Mississippi or Florida

$90,000 to $110,000 DOE

The Director Business Development and Customer Relations is responsible for developing, securing and maintaining successful business development initiatives and contracting within the assigned area. Continuously develop, implement, and enhance integrated business development and operational strategies in order to ensure AMR’s competitive and successful place in the local markets. Ensure superior customer relations through regular visits with contracted and prospective clients. Arrange for providing education, marketing support and services that will contribute to the success of local community relations. Maintain strong working relationships with GMR consultants, state EMS associations, state hospital associations, and other political stakeholders at the state and local levels.

Essential Duties And Responsibilities

• Prepare and implement annual Business Development Plan with focus on budgeted and actual growth in revenues and new business.
• Maintain professional and technical business development relations and contracting knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and participating in professional societies.
• Monitor contract performance and business development initiatives per operating location on a regular basis and report assessment to VP of Operations.
• Regularly meet with perspective clients to understand service issues, needs, Act in conjunction with local operational leadership as an “advocate” for customers.
• Participate in short and long-term action plans based on the needs of the divisional business development strategies and the client base.
• Participate in regularly scheduled communications applicable governmental affairs meetings.
• Attend meetings, client functions, and sponsorship activities to enhance the image of AMR while strengthening customer relations.
• Provide direction to operational leadership on all contracting to ensure compliance and EBITA expectations are met.
• Maintain Divisional contract database, to include applicable rate increases in a timely manner consistent with contract language.
• Responsible for working with Community/Public Relations towards securing and implementing value-added promotions and coordinating sponsorships of local and national events (e.g. EMS week).
• Coordinate, write and produce responses to Divisional Requests for Proposals (RFP’s) for new or current business.
• Coordinate and write stories for AMR’s corporate newsletter, Insight.
• Responsible for working with Community/Public Relations and operational leadership in accepting or rejecting donations and/or sponsorships with the appropriate follow-up.
• Act as liaison with company-selected charities on yearly basis and coordinate employee involvement if applicable.
• Collaborate with regional directors to coordinate conference participation
• Assist with script writing and presentation materials for presentation at conferences

Minimum Qualifications

• High school diploma or GED.
• BA in Business or equivalent experience required.
• A Minimum of five (5) years of successful experience in securing and maintaining cost effective contracts and new business in a managed care environment.
• Minimum of three (3) years doing public and preferably customer relations.
• Knowledge of pro-forma development and budget tracking required.
• EMS experience required
• Must reside in MS, AL, or FL panhandle

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.