Operations Manager

Stay Booked; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A fast-growing vacation rental management company is seeking an Operations Manager to enhance their operations. The role involves overseeing daily operations, managing teams, and ensuring guest satisfaction. Ideal candidates are detail-oriented, self-motivated, and possess strong leadership skills. This remote position requires flexibility and a commitment to excellence in hospitality.

Benefits

Performance bonus

$250 lead generation fee

Qualifications

• Proven experience in operations management, hospitality, or a related field.
• Strong leadership and team management skills.
• Excellent communication and organizational skills.

Responsibilities

• Oversee day-to-day operations and ensure a 5-star experience for guests.
• Manage employees and vendors, tracking key business metrics.
• Lead new property onboarding projects and ensure timely execution.

Skills

Leadership

Communication

Organizational Skills

Critical Thinking

Problem Solving

Tech-Savvy

Education

Operations Management

Hospitality

Tools

Hospitable

Monday.com

Slack

Breezeway

PriceLabs

RankBreeze

Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Stay Booked

Helping owners & investors maximize the return on their unique vacation rental property.

Stay Booked is a fast growing vacation rental management company that specializes in maximizing the revenue of large, one-of-a-kind vacation rental properties. We are looking for a detail-oriented, responsive, and energetic Operations Manager to take our business to the next level. You will play a pivotal role in leading our business by overseeing day-to-day operations, delivering a 5-star experience to all guests, and ensuring all of our properties are clean, safe, and functional. You will manage employees and vendors, as well as track key business metrics, reporting directly to Stay Booked’s CEO. If you are a critical thinker, passionate about hospitality & operations, and are self-motivated, we want to hear from you!

Role: Operations Manager

Employment Type: W-2 (no health insurance benefits provided)

Location: Remote (Northeast or Mid-Atlantic preferred)

Hours: ~40 hours per week with flexible time off (with proper coverage in place); Must be

available via phone or computer for evenings and weekends, as needed.

Responsibilities

Leadership

○ Leverage “Who Not How” to direct and delegate all aspects of day-to-day

operations, including property onboarding tasks, issue resolution, cleaning team

○ Hire, manage, train, grow and inspire our offshore Guest Experience team

(located in Philippines) to meet and exceed company standards in delivering a

5-star guest experience.

○ Hire, manage, train and grow our locally-based cleaning inspectors, runners, and

handymen to ensure properties are kept in top-notch condition.

○ Own the development, maintenance, and execution of our internal systems,

processes and documentation, ensuring our business is constantly growing and

evolving to uphold standards in the most efficient and effective ways possible.

○ Embody our core values and make data driven decisions with the goal of

exceeding company goals & KPIs.

Guest Experience

○ Spot-check guest messaging and issue resolutions to ensure timely and effective

communication from the GX team that results in 5-star reviews.

○ Resolve escalated guest or maintenance issues in accordance with their urgency

to generate positive guest outcomes and minimize refunds.

○ Monitor and update all listings and welcome guides for accuracy.

Operations

○ Find and hire all local vendors (cleaners, maintenance, handymen, contractors,

etc.) and monitor ongoing performance to ensure speedy, quality and fairly priced

service that results in 5-star guest experience.

○ Own the development, maintenance, and execution of our internal systems,

processes and documentation, ensuring our business is constantly growing and

evolving to uphold standards in the most efficient and effective ways possible.

○ Ensure all routine cleaning and preventative maintenance inspections are

completed on time and findings are addressed in a timely manner (immediately

for cleaning; <7 days for maintenance).

○ Build key relationships in our markets with the intention of providing value to

realtors/brokers/lenders, acquiring new clients, and finding potential team

members that ultimately contribute to providing the best service in the area.

○ Monitor booking calendars, ensuring proper availability windows and nightly

minimum stay requirements are maintained and correct.

○ Provide weekly revenue & occupancy report to the CEO.

○ Monitor listing quality and ensure seasonal listing updates are completed.

Property Onboardings

○ Lead new property onboarding projects and serve as the pre-launch point of

contact as soon as a new client contract is signed.

○ Own all aspects of the onboarding process and ensure projects meet target

Technology and Software Management

○ Ensure key software applications are utilized properly and completely by the

team, including: Hospitable, Monday.com, Slack, Breezeway, PriceLabs, and

RankBreeze.

○ Become an expert at our tech stack functionality, and stay on top of industry

trends to identify & implement opportunities to simplify/improve our systems.

Results

○ Meet or exceed total management commission revenue target

○ Meet or exceed management KPIs, including:

○ Average employee retention of at least 18 months.

○ Average employee satisfaction score of 9/10 or higher.

○ Consistent internal employee promotion and responsibility growth.

○ Maintain Airbnb SuperHost status and a host review score of 4.96 or higher.

○ 100% of new property launches meet target ‘Go-Live’ deadline (unless delayed due to

outside circumstance)

○ “Reactive” maintenance comprises less than 20% of all maintenance tasks (so 80% of

maintenance is “preventative”).

Requirements

○ Live our Core Values - guest experience comes first, hold the standard, make the hard

right choice, act with integrity, honesty and compassion, and take ownership & initiative.

○ Familiarity with Airbnb, short-term rentals, or property management is required.

○ Proven experience in operations management, hospitality, or a related field.

○ Strong leadership and team management skills.

○ Excellent communication and organizational skills, with an extreme attention to detail.

○ A knack for hospitality and guest service - you always go the extra mile.

○ Ability to multitask, move quickly, and handle a dynamic work environment.

○ Critical thinker who thrives at problem-solving under pressure.

○ Tech-savvy and comfortable learning new software.

○ ~40 hours per week with availability during evenings and weekends, as needed. Flexible

time off with proper coverage in place.

Compensation

○ Performance bonus of 5% revenue share of annual property management commission

income if company revenue goals are met or exceeded.

○ $250 lead generation fee for qualified leads that turn into signed contracts.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

Referrals increase your chances of interviewing at Stay Booked by 2x

Get notified about new Operations Manager jobs in United States.

New York City Metropolitan Area $70,000.00-$100,000.00 2 weeks ago

United States $142,000.00-$202,000.00 2 days ago

Senior Operations Manager, Process Innovation

Brooklyn, NY $80,000.00-$90,000.00 4 weeks ago

United States $45,000.00-$55,000.00 5 months ago

United States $90,000.00-$110,000.00 1 week ago

Deputy Operations Manager Williamsburg, Kentucky

United States $100,000.00-$120,000.00 2 weeks ago

Business Operations Manager, One Medical Operations

Supply Chain Manager (Beauty/Wellness/CPG)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.