Operations Manager

Qogent Learning Solutions; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Qogent Learning Solutions is seeking an Operations Manager to drive operational excellence and innovation. This role involves managing business operations, ensuring customer satisfaction, and fostering a productive team culture. If you have a passion for education and team development, apply now!

Qualifications

• More than 2 years of people management experience.
• Passion for coaching and developing support talent.

Responsibilities

• Plan, organize, and manage overall business operations.
• Oversee timely delivery of all orders and services.
• Handle customer escalations and resolve issues.

Skills

Communication

Empathy

Integrity

Education

Degree related to management

Job description

Operations

Remote OR Hubli, Karnataka

Full-time

About the Role

As the Operations Manager at Qogent, you're the driving force behind our operational excellence and innovation. Your leadership ensures smooth operations, aligns with our goals, and fosters a culture of productivity and discipline. You turn challenges into opportunities, setting benchmarks for customer satisfaction and efficiency. Your vision for expansion shapes Qogent's future, making education accessible for students worldwide.

Key Responsibilities

1. Responsible for planning, organizing, and managing overall business operations of Qogent across all platforms.
2. Oversee the smooth and timely delivery of all orders and services.
3. Manage the team's productivity, discipline, and performance.
4. Help direct reports prioritize and manage their work, including owning goals for key metrics like customer satisfaction.
5. Work closely with the executive management for implementation of projects and operational expansion plans.
6. Handle customer escalations and effectively resolve issues.
7. Oversee recruitment for Qogent - screening, interviewing, testing, and finalizing candidates.
8. Oversee induction and orientation of new employees.

Requirements

• More than 2 years of people management experience or 6+ months working at Qogent.
• Impeccable customer skills: communication, empathy, integrity.
• A passion for coaching and developing support talent.
• A love of building teams and processes for long-lasting success.

Nice to Have

• Experience working in an education consultation firm.
• An educational degree related to management.