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Training Operations Manager (Biopharmaceuticals, Medical Devices, and Blood Banking)

CGS (Computer Generated Solutions)

United States

Remote

USD 110,000 - 125,000

Full time

4 days ago
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Job summary

A prominent firm in the biopharmaceutical field seeks a Training Operations Manager to oversee their new-hire training program. The role involves collaborating with various stakeholders and managing operational strategies in training delivery, offering a salary package competitive within the industry and the opportunity for professional growth in a supportive work environment.

Benefits

Competitive salary and benefits package
Virtual work from home
Career growth opportunities
Collaborative and inclusive work environment

Qualifications

  • 15+ years of experience in training delivery operations.
  • Proficient in training program management.
  • Strong understanding of instructional design principles.

Responsibilities

  • Oversee training operations planning and logistics.
  • Supervise Instructor Supervisors and training staff.
  • Manage creation and maintenance of training materials.

Skills

Leadership
Project Management
Analytical Skills
Communication

Education

Bachelor's degree in Business Administration

Tools

Learning Management Systems (LMS)
Microsoft Excel
MS Word
MS PowerPoint
MS SharePoint

Job description

Training Operations Manager (Biopharmaceuticals, Medical Devices, and Blood Banking)
Training Operations Manager (Biopharmaceuticals, Medical Devices, and Blood Banking)

Direct message the job poster from CGS (Computer Generated Solutions)

CGS is seeking an experienced Operations Manager to join our instructional delivery services team. As the Operations Manager, you will play a pivotal role in overseeing the planning, operation, evaluation, and maintenance of a modernized, state-of-the-art biomedical supply chain and service delivery new-hire training program. You will collaborate with internal and client stakeholders in technical training, process excellence, quality management of procedures, content development, human resources, and finance to execute and manage the operational aspects of the organization’s new hire training for component manufacturing, quality control, quarantine and labelling, immunohematology, and distribution audiences.

Responsibilities

  • Oversee the planning and logistical aspects of training operations, including scheduling, resource allocation, budgeting, and client stakeholder management.
  • Supervise a team consisting of Instructor Supervisors, Training Delivery Administration Coordinators, and Content Management staff, providing guidance, support, and performance evaluations.
  • Identify and mitigate human, process, technology, and organizational risks that may delay, interrupt, or impede new-hire training.
  • Manage the creation and maintenance of training materials, resources, and documentation, ensuring content relevance and effectiveness.
  • Collect and analyze KPIs (business, operational, quality, and financial) and feedback (formal and informal).
  • Prepare and present monthly and quarterly KPI reports, outlining the effectiveness of the training program and making recommendations for improvement as necessary.
  • Facilitate quarterly and annual business reviews in collaboration with client stakeholders.
  • Lead the implementation of process excellence and continuous improvement initiatives.

Qualifications

  • A bachelor's degree in Business Administration, Human Resources, Education, or a related field.
  • 15+ years of experience in training delivery operations, program management, or a related role.
  • High proficiency in the use of:

-Learning management systems (LMS) to organize curriculums and learning object curations.

-Microsoft Excel to collect and analyze structured data used by various information management systems.

-MS Word, MS PowerPoint, MS OneNote, MS SharePoint, MS Planner, and Smartsheet.

  • A strong understanding of instructional design principles and adult learning methodologies.
  • Excellent project management skills with the ability to manage multiple initiatives simultaneously.
  • Exceptional communication, leadership, and interpersonal skills.
  • An analytical mindset with the ability to interpret data and make data-driven decisions.
  • Certifications in training, project management, or related fields are a plus.
  • A competitive salary and benefits package.
  • Virtual work from home.
  • The opportunity for career growth and development.
  • A collaborative and inclusive work environment.
Seniority level
  • Seniority level
    Mid-Senior level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Education
  • Industries
    IT Services and IT Consulting

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