Senior Account Director

Infosys; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Infosys BPM Limited, a leading provider of BPM services, seeks a Senior Manager – Client Services to drive new logo openings and client growth within the BPM domain. You will interface with account teams, CSG leadership, and sales to build strategies that expand the footprint in manufacturing and other sectors.

The role requires deep client management, consultative selling, and strong governance skills to ensure long-term partnerships and revenue growth across existing accounts.

Qualifications

• Bachelor's degree or foreign equivalent from an accredited institution.
• 14+ years of experience in BPM sales/relationship/account management.

Responsibilities

• Open new accounts/logos for BPM services.
• Collaborate with IL & BPM CSG leadership, Account Manager's to create an account plan, business development focused POV's.
• Farming of designated Accounts.
• Attracting new clients by innovating and leading the Sales conversations process for the business.
• Taking ownership on working on Client POVs for F&A, Supply chain, Procurement, HRO with Sales & Solutions leads.
• Working with senior Sales & CSG leaders to identify and manage company risks that might prevent growth.
• Identifying and researching opportunities that come up in new and existing markets.
• Preparing and delivering pitches and presentations to potential new clients.
• Combining efforts and fostering a collaborative environment within the business as a whole.
• Communicating with clients to understand their needs and offering solutions to their problems.
• Creating positive, long-lasting relationships with current and potential clients.

Skills

Consultative selling

Upsell/Cross-sell

Client presentation

Relationship management

Networking

Systems navigation

Innovative thinking

Governance orientation

Proactive learner

Proposal making

Education

Bachelor's degree or foreign equivalent

Job description

Senior Manager – Client Services

In this position, you will be responsible for client interfaces within an account or group of accounts and is responsible for new account openings. They work closely with the new account CSG, MCO's and account team and are responsible for opening the new logo's business growth and client management. We're looking for a self-motivated candidate who is passionate and understands the Digital BPM Services & Technology landscape/trends. As part of our MFG segment business, you will play a key role in helping open new accounts /logo's building and cultivating relationships and farming opportunities within existing accounts. You will have the opportunity to collaborate with some of the best talent in the industry to create innovative, high-quality solutions to meet our clients' business needs.

Senior Manager – Client Services

In this position, you will be responsible for client interfaces within an account or group of accounts and is responsible for new account openings. They work closely with the new account CSG, MCO's and account team and are responsible for opening the new logo's business growth and client management. We're looking for a self-motivated candidate who is passionate and understands the Digital BPM Services & Technology landscape/trends. As part of our MFG segment business, you will play a key role in helping open new accounts /logo's building and cultivating relationships and farming opportunities within existing accounts. You will have the opportunity to collaborate with some of the best talent in the industry to create innovative, high-quality solutions to meet our clients' business needs.

Responsibilities

• Responsible for opening new accounts /Logos for BPM Services
• Work closely with IL & BPM CSG leadership, Account Manager's to create an account plan, business development focused POV's working with Sales and Solutions leads
• Farming of designated Accounts
• Attracting new clients by innovating and leading the Sales conversations process for the business
• Taking ownership on working on Client POVs for F&A, Supply chain, Procurement, HRO working with Sales & Solutions leads customized for client requirements
• Working with senior Sales & CSG leaders to identify and manage company risks that might prevent growth
• Identifying and researching opportunities that come up in new and existing markets
• Preparing and delivering pitches and presentations to potential new clients Combining efforts and fostering a collaborative environment within the business as a whole
• Communicating with clients to understand their needs and offering solutions to their problems
• Creating positive, long-lasting relationships with current and potential clients

Basic Qualifications

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• 14+ years of experience, with strong sales/relationship management/account management experience within the BPM industry

Preferred Qualifications

• Consultative selling
• Upsell/Cross sell
• Strong client presentation & communication skills
• Relationship Management
• Networking skills with reach out focus.
• Independently navigate through the systems, processes and technology understanding.
• Forthcoming in bringing new ideas / innovative ways of working.
• Strong governance orientation
• Go getter and always willing to learn, collaborate with cross functional teams
• Proposal making skills.

Who We Are

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, , , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 38 delivery centers in 13 countries spread across 5 continents, with 60,966 employees from 104 nationalities, as of September, 2025.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.