Operations Manager

CitySprint; United States; On-site; USD 38,000 - 51,000; Full time

Benefits offered by this job

25 days leave

Enhanced maternity/paternity leave

Mental health support

Healthcare benefits

Family-friendly days

Death in service cover

Job summary

CitySprint is seeking an Operations Manager in Plymouth to lead daily Service Centre operations, ensuring efficient courier resource use and top‑tier customer service. You’ll support the Service Centre Manager to drive performance, growth and team success in a fast-paced logistics environment.

You will lead Operations Controllers and Coordinators, conduct regular reviews, monitor costs, and maintain strong relationships with customers and stakeholders while upholding SLAs and safety standards.

Qualifications

• Experience managing or supervising operational teams.
• Understanding of Service Centre processes.
• Experience with CityTrak, X-Despatch and Salesforce.
• Strong communication and organisational skills.

Responsibilities

• Managing day-to-day courier resources to maximise efficiency and service performance
• Supporting the Service Centre Manager in achieving operational and commercial objectives
• Leading, coaching and developing a team of Operations Controllers and Coordinators
• Conducting regular performance reviews and one-to-one meetings
• Monitoring operational costs and resource allocation to maximise revenue and profitability
• Building and maintaining positive relationships with customers and key stakeholders
• Ensuring customer SLAs and health and safety standards are consistently met
• Keeping operational systems updated accurately, including CityTrak, X-Despatch and Salesforce
• Supporting the implementation of new business opportunities alongside Sales and Account Management teams
• Deputising for the Service Centre Manager when required

Skills

Operations management

Team supervision

Customer service focus

KPIs & SLAs

Budget awareness

Stakeholder management

Tools

CityTrak

X-Despatch

Salesforce

Job description

Location: Plymouth
Salary: £33,184.54
Hours: 40 hours
Shifts: Monday to Friday, Shifts either between 8 am - 6 pm or 9 am - 7 pm
Contract: Permanent

What You’ll Get At CitySprint

• 25 days’ annual leave plus bank holidays, and a day off for your birthday
• Enhanced maternity and paternity leave
• Free access to mental health support, including 1:1 therapy
• Healthcare and wellbeing benefits
• Extra family‑friendly days for key life moments, plus death in service cover

The role

As an Operations Manager, you'll play a key role in leading the day-to-day operations of the Service Centre, ensuring courier resources are managed effectively and customer service levels are consistently achieved. You'll support the Service Centre Manager in driving operational performance, commercial growth, and team success within a fast-paced logistics environment.

Why CitySprint

CitySprint is on an exciting journey to become the UK's leading courier services provider. Our investment in our people, technology, and customer experience allows us to deliver market-leading same-day and time-critical logistics solutions. We move quickly, think commercially, and trust our people to make a difference every day.

Who We Are

CitySprint is a UK‑wide logistics business delivering same‑day and time‑critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership.

We’re also part of DPD and the wider Geopost group, which gives us the backing, scale and stability of a leading international delivery network — while CitySprint remains very much its own business, with a distinct focus and pace.

It’s a busy, fast‑moving role where priorities can change quickly, and you’ll be trusted to stay organised, communicate clearly, and solve problems as they arise.

What You’ll Be Doing

• Managing day-to-day courier resources to maximise efficiency and service performance
• Supporting the Service Centre Manager in achieving operational and commercial objectives
• Leading, coaching, and developing a team of Operations Controllers and Coordinators
• Conducting regular performance reviews and one-to-one meetings
• Monitoring operational costs and resource allocation to maximise revenue and profitability
• Building and maintaining positive relationships with customers and key stakeholders
• Ensuring customer SLAs and health and safety standards are consistently met
• Keeping operational systems updated accurately, including CityTrak, X-Despatch and Salesforce
• Supporting the implementation of new business opportunities alongside Sales and Account Management teams
• Deputising for the Service Centre Manager when required

What We’re Looking For

• Strong understanding of Service Centre operational processes
• Previous experience managing or supervising operational teams
• Working knowledge of systems such as CityTrak and X-Despatch
• Ability to communicate business-critical information clearly and effectively
• Strong organisational skills and the ability to reprioritise in a fast-moving environment
• Commercial awareness with an understanding of KPIs, SLAs, revenue, and performance targets
• A customer-focused approach and the ability to build strong working relationships
• Confident decision-maker with the ability to lead by example