General Manager, Restoration Division

ServiceMaster Elite Cleaning Services; Metairie (LA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Company Vehicle and Phone

Job summary

ServiceMaster Clean is seeking an experienced General Manager to lead the Restoration Division, overseeing water, fire, mold, pack out, and reconstruction projects from field execution to financial performance.

Responsibilities include guiding restoration teams, managing budgets and P&L, coordinating with insurers and TPAs, ensuring safety and regulatory compliance, and developing staff while driving growth and operational excellence.

Qualifications

• 5+ years in restoration leadership roles.
• Hands-on TPA experience with Alacrity Services and Contractor Connection.
• Experience negotiating with adjusters on insurance claims.
• Proven ability to manage project budgets and read P&L statements.
• Proficiency with restoration software (Xactimate) and project management tools.

Responsibilities

• Oversee all restoration projects - water mitigation, fire damage, mold remediation, contents pack out, and reconstruction coordination.
• Optimize workflows, scheduling, and service processes; monitor KPIs to improve efficiency and job throughput.
• Manage reconstruction subcontractors, vendors, fleet, facility needs, and equipment readiness.
• Ensure accurate documentation, reporting, and recordkeeping across all service lines.
• Lead storm-event mobilization and establish rapid response plans.
• Ensure jobs are completed on time, on budget, and in compliance with IICRC, regulatory, insurance, and safety standards.
• Maintain a safe, compliant work environment for all staff on every job site.
• Review job documentation, service delivery, and financial compliance; implement corrective actions when gaps arise.

Skills

Operations leadership

P&L management

Team leadership

Vendor management

Client relations

Communication with insurers

Tools

Xactimate

Jonas

Job description

General Manager, Restoration Division(Disaster Restoration)

For 65 years, ServiceMaster Clean has been committed to more than just delivering exceptional cleaning services — we’ve been dedicated to empowering people to achieve success.

Job Skills / Requirements

We are seeking an experienced, driven General Manager to lead all operations on the restoration side of our business. This is a senior leadership role responsible for the full lifecycle of water, fire, mold, pack out, and reconstruction projects — from field execution to financial performance — reporting directly to ownership

OPERATIONS LEADERSHIP

• Oversee all restoration projects - water mitigation, fire damage, mold remediation, contents pack out, and reconstruction coordination
• Optimize workflows, scheduling, and service processes; monitor KPIs to improve efficiency and job throughput
• Manage reconstruction subcontractors, vendors, fleet, facility needs, and equipment readiness
• Ensure accurate documentation, reporting, and recordkeeping across all service lines
• Lead storm-event mobilization, including deploying teams or establishing a dedicated response plan
• Ensure jobs are completed on time, on budget, and in compliance with IICRC, regulatory, insurance, and safety standards
• Maintain a safe, compliant work environment for all staff on every job site
• Review job documentation, service delivery, and financial compliance regularly, and implement corrective actions when gaps arise

FINANCIAL & REPORTING

• Own the division P&L — revenue, expenses, margins, and profitability
• Develop budgets and forecasts with ownership and present regular performance reports
• Track job utilization, cost per service, and revenue per employee; approve expenditures and manage cost controls
• Oversee billing accuracy and collections, ensuring financial compliance on every job
• Identify growth opportunities and implement strategies to increase division revenue

CLIENT, INSURANCE & TPA RELATIONS

• Manage TPA program relationships, including Alacrity Services and Contractor Connection - maintaining preferred vendor status, meeting SLA timelines, uploading documentation (Xactimate estimates, moisture logs, photos) to portals, and managing supplements
• Serve as the primary contact for insurance adjusters on scope of loss, line items, and supplement approvals for TPA and direct claims
• Keep homeowners and property owners informed from first response through project close
• Follow TPA pricing guidelines and fee schedules while protecting job profitability
• Communicate scope changes, supplements, and project status promptly and professionally to all parties

TEAM LEADERSHIP & DEVELOPMENT

• Lead the full restoration team — field crews, project managers, and administrative staff — with clear roles, expectations, and accountability
• Direct project managers: assign jobs, review estimates and progress, and hold PMs accountable for schedule, budget, documentation, and customer communication
• Oversee administrative staff — job coordinators, estimating support, billing, and file administration — so job files move smoothly from intake through collections
• Recruit, hire, train, and coach across all roles; manage staffing and workload to meet demand
• Provide ongoing coaching, performance evaluations, and accountability to maintain a high-performing team
• Build a positive, results-driven culture, resolve personnel issues promptly, and keep engagement and retention strong

Qualifications

• 5+ years of restoration industry experience, including leadership roles
• Hands-on TPA experience with Alacrity Services and Contractor Connection — portal documentation, SLA compliance, and supplements
• Experience negotiating with adjusters on TPA and direct insurance claims
• Proven ability to manage project budgets and read P&L statements
• Experience coordinating reconstruction subcontractors and managing vendor relationships
• Track record leading field crews, project managers, and administrative staff
• Proficiency with Xactimate and job management software (e.g. Jonas)
• Excellent written and verbal communication with clients, carriers, and ownership
• Ability to manage multiple priorities in a fast-paced, KPI-driven environment
• Availability for weekends and storm mobilizations as needed

Certification Requirements (All)

IICRC Certifications Preferred - WRT, ASD, AMRT, FSRT, OCT, HST

Additional Information / Benefits

Minimum Age 18+ years oldEEO/M/F/D/VDrug Free Workplace

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Company Vehicle and Phone