Operations Manager

Kelly; Birmingham (MI); Remote; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

PTO

Company-paid travel for training

Remote work flexibility

Job summary

Kelly is seeking an Operations Manager to lead nationwide restoration projects from a remotely-based role with residency required in Southeast Michigan or Central Alabama. The position offers a base salary with strong commission potential and comprehensive benefits.

You will manage inbound work orders, coordinate Project Managers and subcontractors, ensure SLA compliance, analyze data for budgeting, and mentor teams while delivering excellent customer service.

Qualifications

• Minimum of 5 years of operations management and/or project management experience.
• Bachelor’s degree or equivalent combination of education and experience.
• Experience in commercial or residential restoration or insurance claims management.
• Familiarity with building systems (electrical, plumbing, HVAC) and general construction.
• Strong written and verbal communication skills.

Responsibilities

• Manage inbound emergency restoration work orders from nationwide clients and respond quickly.
• Assign and allocate work orders to Project Managers and subcontractors.
• Coordinate restoration projects across all states and maintain client communication.
• Ensure SLA compliance and client satisfaction.
• Develop job estimates, quotes, and proposals with accuracy.

Skills

Operations management

Project management

Leadership

Communication

Remote work

Budgeting

Education

Bachelor's degree

Tools

Xactimate

XactAnalysis

Microsoft Office

Job description

Location: Full Remote - MUST reside in Southeast Michigan or Central Alabama

Compensation: $70,000 annual base salary, with expected total annual compensation of approximately $130,000, including commission.

Shift: 24/7 operational role

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking an Operations Manager to work at a leading commercial restoration organization. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Why You Should Apply To Be Operations Manager

• Competitive base salary with commission opportunities, total expected annual compensation up to $130,000
• Comprehensive benefits package including medical, dental, and 401(k) with employer match
• Paid Time Off (PTO) and company-provided equipment (cellphone and computer)
• Opportunity to lead nationwide restoration projects with a reputable industry leader
• Company-paid travel for required training
• Remote work flexibility with support for continued professional growth

What’s a typical day as Operations Manager? You’ll be:

• Managing inbound emergency restoration work orders from nationwide clients and responding within five minutes
• Assigning and allocating work orders to Project Managers and subcontractor partners
• Coordinating restoration projects across all 50 states and maintaining daily communication with clients
• Ensuring Service Level Agreement (SLA) compliance and client satisfaction
• Monitoring project progress and ensuring timely completion of deliverables
• Developing job estimates, quotes, and proposals, and reviewing project documentation for accuracy
• Analyzing operational and financial data to support budgeting and forecasting
• Troubleshooting operational challenges and developing effective solutions
• Leading, coaching, and supporting Project Managers and subcontracted teams
• Maintaining accurate job records and operational documentation
• Ensuring quality standards, safety requirements, and company procedures are followed
• Collaborating with internal departments to improve operational performance
• Delivering exceptional customer service while managing multiple priorities

This Job Might Be An Outstanding Fit If You

• Have hands-on restoration field experience and can effectively lead teams
• Possess a minimum of 5 years of operations management and/or project management experience
• Hold a bachelor’s degree or equivalent combination of education and relevant experience
• Have experience in commercial restoration, residential restoration, or insurance claims management
• Are familiar with building systems and trades such as electrical, plumbing, HVAC, and general construction
• Demonstrate proficiency in both field operations and office environments
• Exhibit excellent written and verbal communication skills
• Excel in customer relationship management and problem-solving
• Possess strong analytical, organizational, and time management skills
• Are highly proficient with Microsoft Office Suite and web-based business applications
• Are self-motivated, comfortable working remotely, and thrive in environments with changing priorities
• Are willing to maintain an "always on" operational mindset outside of scheduled vacation

Preferred Qualifications

• Experience with Xactimate and XactAnalysis
• Knowledge of commercial restoration estimating and insurance claims processes
• IICRC Water Restoration Technician (WRT) and Applied Structural Drying (ASD) certifications
• Additional IICRC certifications
• Experience coordinating subcontractors and nationwide restoration crews
• Familiarity with commercial emergency response operations

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.