Operations Manager

Gravitas; New York (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

Gravitas is seeking an Operations Manager for its Assisted Living community in New York. This leadership role oversees dining, housekeeping, activities, and concierge services, ensuring a high standard of luxury and service that makes residents feel at home.

You will collaborate with the Executive Director and department heads to deliver exceptional resident experiences while managing budgets and maintaining compliance with health regulations.

Qualifications

• Bachelor’s degree required.
• Minimum of 1 year of experience in management.
• Knowledge of regulations relevant to Assisted Living.

Responsibilities

• Lead a culture of service excellence among staff.
• Collaborate with Executive Director and department heads to align hospitality services with the community mission.
• Manage a diverse team across dining, housekeeping, and recreation with mentorship.
• Develop and implement best practices for high-quality resident care.
• Regularly assess resident experience and implement changes.
• Ensure services meet residents and families’ expectations.
• Manage budgets and control costs without compromising quality.
• Provide oversight to front desk and concierge services.
• Ensure nutritious, well-balanced meals in coordination with culinary leadership.
• Collaborate on dining ambiance and events to enhance mealtimes.
• Maintain cleanliness and safety through housekeeping and maintenance teams.
• Assist with planning events and activities to enhance residents’ quality of life.
• Support seamless event execution and guest experience at all times.
• Provide a welcoming atmosphere for residents and visitors across the facility.

Skills

Leadership

Customer service

Communication

Team management

Budgeting

Problem solving

Organizational skills

Empathy

Education

Bachelor’s degree

Job description

The Operations Manager is a key leadership role responsible for elevating the services within our Assisted Living community. This director will ensure that all aspects of hospitality, including dining services, housekeeping, resident activities, and concierge services, are executed with the highest standard of excellence. The Operations Manager will ensure that the community feels like home for residents, providing comfort, luxury, and a superior level of customer service.

DUTIES AND KEY RESPONSIBILITIES:

• Lead, inspire, and foster a culture of service excellence, teamwork, and respect among team members.

• Work closely with the Executive Director and Business Office and other department heads to align hospitality services with the overall mission and vision of the community.

• In conjunction with leadership team, manage a diverse team of staff, including dining services, housekeeping & recreation, providing mentorship and suggesting professional development opportunities.

• Develop and implement best practices that ensure the delivery of consistent, high-quality care for the residents.

• Regularly assess and improve the resident experience by gathering feedback and implementing changes as needed.

• Ensure that all provided services meet or exceed the expectations of residents and their families.

• Work within budgets and control costs without compromising the quality of services provided.

• Provide oversight and clear guidance to the reception team on welcoming guests and residents and creating a warm and inviting atmosphere.

• In conjunction with the culinary leadership team, ensure the provision of nutritious, well-balanced meals.

• Collaborate with the dining services leadership team to ensure that the dining ambiance fosters an enjoyable mealtime experience.

• In coordination with the housekeeping and maintenance teams, ensure that the community is maintained to the highest standards of cleanliness and safety.

• In coordination with the recreation team, assist with planning and coordination of special events, activities, and programs that enhance the quality of life for residents.

• Support events as required, ensuring seamless execution of all activities by actively stepping in and providing assistance as necessary to maintain smooth operations.

• Provide a welcoming atmosphere for residents and visitors at the front desk and throughout the facility.

• Manage concierge services, including mail handling, transportation arrangements, and personal requests.

• As directed by the Executive Director, assist with training staff and evaluating staff performance.

• Address resident inquiries and concerns with promptness and empathy.

• All other duties as assigned by the Executive Director

QUALIFICATIONS:

• Bachelor’s degree.

• Minimum of 1 year of experience in management.

• Knowledge of the Department of Health regulations regarding Assisted Living.

• Must possess emotional stability and be able to function smoothly, effectively and concentrate with many distractions.

• Demonstrated ability to lead and motivate a diverse team in a dynamic and fast-paced setting.

• Proven track record of managing high-performing teams and delivering top-tier customer service.

• Excellent communication and interpersonal skills, with the ability to engage with residents, families, and staff at all levels.

• Strong problem solving skills and organizational skills.

• A passion for serving the senior community with dignity and respect.