Operations Manager

Unique Caring Opportunities, Inc.; Town of Florida (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Unique Caring Opportunities Inc. is seeking an Operations Manager to lead daily operations across all residential homes, service lines, and compliance programs in Florida.

This hands-on role requires strong on-site presence and the ability to step in when gaps arise to ensure uninterrupted services. You will manage staffing, scheduling, incident management, vendor relationships, and licensing compliance under APD regulations, while partnering with the Director to drive operational excellence and

Qualifications

• Minimum 2–3 years of experience managing residential care or similar operations.
• Demonstrated leadership and organizational accountability experience.
• Experience managing multi-site operations and cross-functional teams.
• Strong crisis management, problem-solving, and operational decision-making skills.
• Knowledge of APD regulations and Florida residential care compliance preferred.
• Excellent written and verbal communication skills for executive reporting.
• Valid Florida driver’s license and reliable transportation for home visits.
• High school diploma or GED; associate/bachelor’s degree preferred.
• Must pass a Level 2 background check.

Responsibilities

• Oversee daily operations of all residential homes and service lines.
• Conduct regular visits to homes and programs to ensure service quality.
• Manage staffing levels, scheduling, and shift coverage across locations.
• Step into operational gaps to ensure services continue without disruption.
• Maintain cross-functional oversight of all departments and compliance requirements.
• Oversee incident management and regulatory reporting and follow-up.
• Manage vendor relationships and facility maintenance for safety compliance.
• Lead staffing contingency planning for emergencies and shortages.
• Hold staff accountable to performance standards and policies.
• Coordinate with Residential Support to ensure documentation and audit readiness.
• Support Field Operations Coordinator with findings and corrective action.
• Contribute to planning of future programs and growth initiatives.

Skills

Leadership

Staff management

Crisis management

Operational decision-making

Communication

Education

High school diploma or GED

Associate degree

Bachelor's degree (preferred)

Job description

The Operations Manager is the primary operational leader of Unique Caring Opportunities Inc and serves as the Director's most trusted partner in ensuring the organization runs efficiently, compliantly, and without disruption. This is not a remote oversight role — it requires deep, hands-on involvement across all homes, service lines, and operational areas. The Operations Manager is expected to maintain full working knowledge of the organization, step in when gaps arise, and ensure that services continue seamlessly regardless of staffing changes or unexpected challenges. This role is central to the long-term operational sustainability and growth of the company.

Key Responsibilities

Oversee the daily operations of all residential homes and service lines including companion, transportation, and LSD1 services

Conduct regular visits across all homes and programs to maintain direct visibility, operational accountability, and service quality — this role requires consistent on-the-ground presence

Manage staffing levels, scheduling, and shift coverage across all locations to ensure continuous, uninterrupted service delivery

Step into operational gaps when leadership, field staff, or support staff are unavailable — this role is expected to ensure services continue without disruption under any circumstances

Maintain cross-functional operational oversight and working knowledge of all departments, service lines, and compliance requirements so that no area of the organization operates without leadership awareness

Oversee incident management — ensure all incidents are properly documented, reported, followed up on, and resolved in accordance with regulatory and company standards

Manage vendor relationships, coordinate facility maintenance, and ensure all homes are operationally ready and compliant with safety and licensing requirements

Lead staffing contingency planning to ensure operational continuity during emergencies, unexpected absences, or staffing shortages — proactive planning is essential in this role

Hold staff accountable to performance standards, company policies, and care expectations across all locations

Coordinate with the Residential Support role to ensure documentation, compliance, and audit readiness standards are consistently met

Support the Field Operations Coordinator with visit findings, follow-through, and corrective action

Support the planning and implementation of future programs, services, and organizational growth initiatives as the company expands

Serve as the primary operational point of contact between the Director and all operational staff

Provide the Director with regular operational updates, performance summaries, and escalation reports

QUALIFICATIONS & REQUIREMENTS

Minimum 2–3 years of experience managing residential care, group home, or similar healthcare operations required

Demonstrated leadership, staff management, and organizational accountability experience

Experience managing multi-site operations and cross-functional teams

Strong crisis management, problem-solving, and operational decision-making skills

Knowledge of APD regulations and Florida residential care compliance requirements preferred

Excellent communication skills — written and verbal — with the ability to lead a team and report clearly to executive leadership

Valid Florida driver's license and reliable transportation — regular home visits are required

High school diploma or GED required — associate or bachelor's degree in human services, healthcare management, or a related field preferred

Must pass a Level 2 background check

This is the most critical leadership hire at Unique Caring Opportunities Inc . The right candidate will be deeply invested in operational excellence, capable of stepping in anywhere the organization needs them, and committed to supporting the Director's vision for long-term growth and sustainability.