Operations Manager

City Museum; St. Louis (MO); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated Operations Manager to support the Director of Operations in enhancing the efficiency and responsiveness of various park departments. This role involves assisting in policy creation, maintaining high service standards, and fostering a positive work culture. Ideal candidates will have a background in operations management, particularly in a theme park environment, and possess excellent leadership and communication skills. Join a vibrant team where your contributions will directly impact the guest experience and operational excellence.

Qualifications

• Minimum two years of Operations management experience, preferably in a theme park.
• Outstanding skills in organization and guest service.

Responsibilities

• Assist the Director of Operations in creating and implementing policies.
• Develop and sustain a safe, efficient, and courteous culture.

Skills

Operations Management

Leadership Skills

Guest Service

Communication Skills

Organizational Skills

Problem Solving

Tools

Advanced Computer Proficiency

Job description

Department: Operations

Employment type: Full Time/Exempt

Work Schedule: varied hours including weekends, evenings and holidays

Reports to: Director of Operations

JOB SUMMARY: This position aids the Operations Director for the direction, efficiency and responsiveness of park operation departments including Ride Operations, Security, Parking, Housekeeping, Maintenance and Risk Management /First Aid/Safety.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Assist and advise the Director of Operations in the creation and implementation of operating policies and standards affecting departments within the Operations Division.
• Develop and sustain a safe, efficient, professional, respectful, and courteous culture within the company.
• Assist and maintain superior product and service operating standards for all museum operating departments.
• Assist with the training and execution of ride and facility maintenance procedures, standards, and best practices.
• Observe & report museum operating conditions and situations to Operations Director.
• Establish goals and objectives for department managers and track follow-through to ensure attainment.
• Research, analyze and monitor projects to ensure adoption of best practices.
• Establish and maintain positive working relationships with appropriate community officials and business leaders.
• Assist with management of the Duty Manager program.
• Other duties as assigned.
  
  
  

QUALIFICATIONS:

• Minimum two (2) years Operations management experience; preferably in a theme park environment.
• Demonstrated ability to accomplish goals through motivation and delegation, as well as through established systems.
• Ability to evaluate processes and procedures and recommend efficiencies and process improvements.
• Outstanding skills in organization, and guest service.
• Excellent motivational, leadership and team-building skills.
• Excellent written and verbal communication skills.
• Advanced computer proficiency.
• Must be able to work varied shifts, including holidays and weekends.
• Ability to work a flexible schedule, including nights, weekends, holidays, and overtime.
• Must be able to travel.
• Must possess a valid Drivers License.
  
  
  

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit and/stand/or walk for long periods of time throughout the day.
• Must be able to work outdoors at various times throughout the year.
• Requires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech.
• Requires occasional kneeling and bending.
• Requires frequent walking, reaching above shoulder, pushing and pulling.
• Requires occasional lifts and carries up to 60 pounds.
• Requires occasional carries up to 100 pounds with the assistance of a two-wheel hand truck.
• Work environment: While performing the duties of this job, the employee is exposed to weather